You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

The Central Support Operations Supervisor is responsible for assisting the Central Support Operations management in the day-to-day operations of the Central Support team. Specifically, this role focuses on colleague education and adherence to departmental procedures, policies, scripting, and documentation requirements, as well as quality and productivity standards. The Supervisor, with direction from Managers, ensures adequate daily staffing coverage and monitors attendance activities of assigned colleagues. This role is accountable for delivering consistency on the above mandates across the colleague base and at the colleague level. Execution of the core job requirements will contribute to the overall delivery of the core internal and external service levels. The position may also be asked to assist management in departmental governance including the establishment, maintenance, and documentation of departmental policies and procedures and ensures these policies and procedures reflect naviHealth’s organizational mission and goal

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 7:00am – 3:30pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Participate in recruitment, interview, and hiring processes.
• Slate, align resources (Central Support Coordinator level IIs), and deliver training to new and existing colleagues.
• Maintain expert knowledge of all applicable client processes, contractual requirements, databases, compliance, data integrity, and security requirements.
• Adhere to and demonstrate knowledge of organizational, departmental, and regulatory policies and procedures. Responsible for adherence to same colleague base.
• Maintain knowledge about each health plan’s requirements for data integrity along with CMS and NCQA requirements. Secure electronic medical record access and health plan portal access as needed.
• Organize, plan, and prioritize daily work for the assigned team to ensure adequate phone, fax, and correspondence coverage is available for all client contracts. This includes proactively managing scheduled and unscheduled time off.
• Troubleshoot support staff technological issues prior to submitting tickets to the naviHealth IT Help Desk.
• Review and approve timesheets and PTO requests for assigned colleagues in coordination with Managers.
• Utilize monthly dashboards, quarterly reports, and other reports as needed to ensure end-user colleagues are executing the daily work mandates as required to serve internal and external service levels and metric targets. This includes holding 1:1 performance management sessions with the colleague base.
• Direct day-to-day operations at the colleague level, assigning and coaching colleagues as needed, to ensure service level and quality standards are met.
• Monitor departmental quality including adherence to scripting and non-clinical limitations in utilization management decisions.
• Assist management with departmental policy development and documentation and ensures distribution, delivery, and implementation.
• Assists Sr. Manager and Corporate Implementation Team with select functions tied to new-client onboarding.
• Escalate issues prohibiting or restricting service standards regarding but not limited to technology, service standards, and productivity to management and appropriate naviHealth resources.
• Promote a positive attitude and work environment.
• Perform other duties and responsibilities as required, assigned, or requested.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Experience with Microsoft Office including Microsoft Word (ability to create, copy, edit, send, and save documents), Microsoft Excel (manipulate data, move columns and rows, remove data, match data between spreadsheets), and Microsoft Outlook (ability to create, copy, edit, send, and save emails)
• Ability to work any 8-hour shift between the hours of Monday – Friday from 7:00 am to 3:30 pm CST including the flexibility to work some weekends and holidays based on business need

Preferred Qualifications:

• Associate degree (or higher)
• 3+ years of healthcare operations OR administration experience, including demonstrated leadership
• Experience in a healthcare setting
• Familiarity with medical terminology and HIPAA laws

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Excellent written and oral communication skills
• Ability to prioritize, plan and handle multiple tasks / demands simultaneously

About naviHealth

naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.

Our Purpose

Improving the healthcare experience for seniors to live a more fulfilling life

Our Values

Rooted in respect

Guided by purpose

Devoted to service

Energized by impact

The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physucuan employees have complete authority with regards to all medical decision-making and patienct care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $45,100 - $80,200. The salary range for Connecticut / Nevada / New York City residents is $49,800 - $88,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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