At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, and competent people who share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park. You will play an essential role in providing warm and friendly hospitality to all our guests.

About Columbia Falls:

Just West of Glacier National Park lies a collection of small communities who proudly welcome millions of visitors each year to the Glacier Gateway area. One of the largest towns is Columbia Falls. This lively Montana town is home to many locally owned shops, restaurants, a brewery, and a summer farmers markets! Columbia Falls is the ideal home base for recreating in Glacier National Park, and the 2.4 million acre Flathead National Forest.

About Glacier National Park:

• Seasonal position starts immediately and extends through October 18, 2023
• Pay: $16.75/hr
• Schedule Varies: Average 32 hours/week. Typically 11pm-7am, Monday-Thursday. Must be able to work nights, weekends and holidays.
• Housing: Employee Housing Not Available
• Perks include:
  • Free Red Bus and Boat Tours (as available)
  • Exclusive Retail and Dining discounts in Glacier
  • $350 Referral Bonus Program
  • The adventure of a lifetime!

• Maintain positive guest relations at all times. Notifies Location Manager and/or Guest Service Supervisor of all guest complaints. Documents incidents in accordance with established policies and procedures.
• Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
• Assign guest rooms and issue keys.
• Answer telephones in the specified time frames following proper procedures.
• Take, record, and relay messages in person or via phone accurately.
• Educate guests on environmental policies and procedures as necessary.
• Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.
• Maintain complete knowledge of and comply with all front desk policies, procedures, and standards.
• Accurately follow cash handling procedures and secure bank at all times.
• Accurately post charges to guest accounts for services and purchases.
• Verify accuracy of guest information and postings for work performed all day at the end of shift. (Bucket Check)
• Prepares folios for each guest account.
• Receives and coordinates wake-up calls.
• Handle lost and found items, tagging them with the date and place found, following proper established procedures
• Familiar with and follows emergency fire evacuation and safety procedures.
• Keep emergency reports up to date and accurate.
• Understands and follows all PCI Compliance guidelines.
• Prepare housekeeping room status report for the following day.
• Wash, dry and fold laundry throughout shift.
• Roll the system date to the next business day for Cedar Creek Lodge and GNPL when requested. (Night Audit)
• Clean lobby and front desk area as needed or requested.
• Adheres to all Xanterra – Cedar Creek Lodge policies and regulations.
• Completes other job duties as assigned.

• Hospitality degree or experience in customer service.
• Knowledge of general office procedures.
• Knowledge of the following PC software: MS Word®, MS Excel®, MS Outlook®.
• Strong communication skills.
• Ability to learn quickly and follow instruction accurately.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.
• Knowledge of common office machines, i.e., computers, typewriters, calculators, cash registers, etc. required.
• Must be able to handle guest concerns in a tactful and caring manner.
• Must be team-oriented.
• Must possess neat and pleasant grooming habits.
• Must have good organizational skills.
• Must be a self-starter.
• Must be able to speak, read, write and understand English.
• Ability to work without direct supervision and handle situations as they occur at night. Contacting Location Manager if needed.

• Able to lift and carry up to 15 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift up to 8 hours.
• Working with required chemicals.