General Summary of Job Duties

Responsible for contributing to the efficient operation of the Casino by making sure company policies and procedures are followed and by ensuring that the shift contributes to the increase in profitability of the Casino. Serves customer needs and wants at all times in a professional, courteous manner, which results in a satisfied, repeat customer.

Essential Job Responsibilities and Duties

Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

Workplace Safety

Outstanding Customer Service

Cleanliness, Housekeeping

Safeguarding Cash and Stock

Accurate Shift Reports

Give all customers prompt and courteous service. Greet each customer with an appropriate company greeting such as, “Welcome to Cash Magic.”

Record all sales promptly and accurately, as per company standards.

Maintain daily a clean, attractive casino, inside and out, throughout all weather conditions by completing all shift duties as stated.

Properly receive all merchandise and complete all invoices, pertaining to said merchandise in a manner to maximize inventory control.

Brew coffee daily and replenish fountain drink machine.

Reduce theft loss and shrinkage by following company policies and procedures and by practicing honesty in the workplace.

Follow all company policies regarding the sale of alcohol and tobacco products.

Responsible for timely and accurate promotions conducted in the casino. Following company policy and promotions.

Clock in and out accurately on a daily basis as stated in the company handbook.

Lift, pull, push and/or move up to 50 pounds in stocking and merchandising of the store, standing up to a full eight (8) hour shift, necessary standing, stooping, climbing, and bending to stock merchandise.

Complete all other casino tasks and activities as assigned by the Casino Supervisor in a prompt, cooperative and accurate manner.

Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.

Adhere to all appearance and uniform standards.

Maintain an open line of communication with Management.

Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.

Ability to accept performance feedback in a professional manner.

Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.

Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

Offer a warm greeting to everyone you encounter with a smile and eye contact.

Practice mutual respect by dealing honestly in all interactions.

Use genuine listening skills and offer sincere responses.

Promote positive interactions with both external and internal guests through sincere greeting and communications.

Be approachable, listen and lead by example.

Accountability

Be proactive and positive.

If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.

Support and practice the F.A.S.T. Track Principles from the executive level to the front-line staff level.

Acquire knowledge, training, and education. Communicate it to all employees.

Service Excellence

Anticipate our guests’ needs before they ask.

Contribute ideas and solutions to improve customer service.

Escort our guests rather than point.

Take personal pride in the quality of your work.

Actively seek feedback from our guests concerning our service and atmosphere.

Teamwork

Share and explain information.

Great teams consist of great performers.

Create a culture of two-way communication with employees and guests.

Be courteous, kind and patient with each other.

Skills, Education, and Other Requirements

The ability to read, write and understand the English language at a high school level.

The ability to perform mathematical calculations at the eighth-grade level.

Sufficient visual acuity to check identification.