Virginia Health Services is hiring a Full Time, Care Transition Liaison for Virginia Health Home Care in Virginia Beach, VA!

The Care Transition Liaison performs duties for the VHS Health System under the direction of the Executive Director of VHH/VHHC.

JOB SUMMARY

Responsible for creating an exceptional customer experience through the timely and successful coordination and delivery of appropriate services to our customers. Ensures continuity of care by facilitating open communication between all involved in patient care. Assists customers with transitions between levels of care in collaboration with other health care professionals. Assists with organizing services across service lines, between people, to affect optimal patient outcomes, patient satisfaction, Builds and maintains positive relationships with community leadership, health care providers, community resources, and other stakeholders to develop programs in the community and identify business development opportunities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promote the mission, vision and values of the organization
• Facilitates consistent service delivery of the VHS continuum including the highest quality care for the patients and families.
• Participates in resident need identification processes including, but not limited to participating in community patient review meetings, is accountable for completing the referral process including communication to the resident, family, staff, and other professionals as appropriate.
• Provides follow-up on resident hospitalizations and contacts residents returning from the hospital within 24 hours
• Participates in regular meetings with customers to review their experience, quality of care delivery, and program growth.
• Serves as an educational resource to the community regarding healthcare services.
• Coordinates available resources for patients and families.
• Markets VHS to any appropriate audience. including building relationships with referral sources, conducting physician visits, supporting marketing functions, engaging in community networking, and meeting with discharge planners as needed.
• Develops effective rapport with physicians, community associates, discharge planners, and other referral sources and regularly visits them.
• Participates in community VHS program development
• Develops and delivers health educational services.
• Runs all necessary reports to operate the business. Demonstrates the ability to analyze the data, think critically through problems, and solve identified issues to achieve the business objectives.
• Leads new initiatives and is responsible for the successful implementation of programs.
• Perform other duties as assigned

QUALIFICATIONS AND REQUIREMENTS:

Must be able to perform the above stated essential duties and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities in accordance with the Americans with Disabilities Act.

• Bachelor's degree preferred
• Knowledge of utilization management principles, home health care, hospice, skilled nursing facilities/long term care, assisted living, independent living and durable medical equipment is highly desirable
• Knowledge of nursing services and insurance coverage preferred
• Strong organizational, interpersonal skills, ability to manage multiple and simultaneous responsibilities and to prioritize of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner

Why join Virginia Health Services?

Locally owned and headquartered in Newport News, Virginia since 1963, Virginia Health Services offers exceptional senior living and health care services. Our 1,200+ employees are passionate and committed to the well-being and quality care of our residents.

A career with Virginia Health Services means you'll be part of a collaborative Team whose dedication and compassion are recognized and valued. We believe in quality of life and want to help you live your best life too!

Recognizing you have many options; Virginia Health Services is committed to investing in its Team members and offers the following benefits:

• Competitive salary
• Get some of your paycheck early instead of waiting for payday with Netspend Earned Wage Access
• Group Health insurance including medical, dental, vision, flexible spending and health savings account
• Paid vacation, sick leave, and personal days
• 401(k) retirement savings plan with an employer contribution annual basis.
• Referral program
• State-of-the-art, Employment, Enrichment and Education Center to provide hands-on opportunities for training and development of our team!

Learn more about us at: http://www.vahs.com

Virginia Health Services is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status. We are a drug free workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities in accordance with the Americans with Disabilities Act.