Responsibilities

The CMSAs decisions are typically focused on interpretation of policy and methods for completing assignments. They work within defined parameters to identify expectations and quality standards and work under minimal direction. They follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

The Care Management Support Assistant role’s primary responsibility is to complete a Health Risk Assessment with our Humana members. This assessment takes a holistic approach to addressing members’ health and well-being. In addition to completing the assessment, this role may have the opportunity to connect members with other departments to address unmet needs that are uncovered.

NOTE: This position will work an 8 hour shift between 10 a.m. EST - 6:30 p.m.

Eastern Time with occasional overtime and Saturdays required. Schedule to be assigned during training.

Required Qualifications

• Proficiency in Microsoft , Word, Excel, and Outlook
• 1 year or more of call center/high volume call experience
• 1 year or more of administration support experience in the healthcare industry
• Familiarity with care and well-being resources
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Humana's Work at Home Policy

• Minimal Internet speeds of 25 Mbps download and 10 Mbps upload
• Speed test to verify internet speed
• Wireless, wired cable or DSL connection is suggested
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Oral and written fluency in Spanish and English- ability to pass a language test will be required if you meet this qualification

• Microsoft Access proficiency

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected, you will receive correspondence inviting you to participate in a Modern Hire assessment. You will have a set of questions and you will provide responses to each question. You should anticipate this to take about 15 - 20 minutes. Your answers will be reviewed and you will subsequently be informed if you will be moving forward to next round.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Scheduled Weekly Hours