About Comfort Keepers®

For more than two decades, Comfort Keepers has been Elevating the Human Spirit through its in-home care network for seniors and other adults by empowering them to maintain their independence and realize joy in everyday moments. For more information, visit Comfort Keepers.com

Job Summary:

Reporting to the Owner/General Manager, the Care Coordinator is responsible for ensuring overall achievement of revenue objectives for an assigned territory as well as managing operations within the territory. The Care Coordinator will routinely interact with other personnel as well as clients, family members, community providers / referral sources, insurance companies, care managers, and other third-party payers.

Qualifications:

• Experience in coordinating health care or working in health care setting a plus.
• Experience in sales/marketing a plus.
• Bachelor's degree or equivalent professional experience required.
• Ideal candidate will have a creative business mind with proven problem-solving skills. The fast-paced working environment requires a driven person who can multi-task under pressure and meet deadlines while maintaining a calm and courteous demeanor. Compassionate people skills are a must.

Essential Functions:

• Manage the assigned territory to maintain and grow existing client relationships.
• Responsible for sales activities in the territory leading to an increase in overall hours in the assigned region.
• Responsible for prospect intake for initially determining type and duration of services necessary to meet client needs. Qualify lead for in-home consultation and schedule visit.
• Work with Staffing Manager to ensure proper staffing levels in the territory. Will assist with recruitment and retention efforts of caregivers. Match caregiver qualifications and availability to client needs.
• Provide supervision of caregiver staff and other employees deemed necessary to manage the assigned territory. Lead, develop, train and mentor staff to foster professional growth and development.
• Manage follow up with prospects on a consistent basis through phone, web conferencing, email, or mail.
• Establish initial client records, loading detailed information into computer system to ensure complete contact, billing and plan of care information.
• Develop an effective referral network within your assigned territory for client growth and caregiver attraction.
• Perform 90-day client visits to keep abreast of client's condition and environment on periodic basis. Ensure plan of care is always accurate and up to date.
• Update employee files to document personnel actions and to provide information for payroll.
• Read notes made in computer system daily and follow up on any item requiring action.
• Assist with periodic on-call support as part of a team providing coverage outside normal business hours.
• This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonably related duties as assigned.