Are you a Leader? Coaching and Developing is your superskill? Are you exceptionally strong at CHAT and EMAIL Support?

We are seeking an onsite Team Supervisor to coach and develop a remote team of world-class customer service agents for a Luxury Beauty Brand - Sephora! This is a chat and email program only.

Key Information & Qualifications

• Evening Shift - 2 PM to 10:30 PM or 4 PM - 12:30 AM
• Working knowledge of call center KPI's and how to drive productivity through a team
• Experience leading a remote call center team
• Excellent verbal and written communication skills
• Experience with chat and email channels is needed
• Experience in beauty retail world would be a plus!

Responsibilities

• Model Inktel’s Passion for People in every interaction.
• Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
• Implement strategies to keep attrition low.
• Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met.
• Drive a culture of accountability, continuous improvement, and personal excellence.
• Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
• Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices
• Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.

Salary & Benefits

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Ability to commute/relocate:

• Pembroke Pines, FL: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• professional CHAT channel: 1 year (Preferred)
• professional email channel: 1 year (Preferred)
• Call center supervisor: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

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