About UFW Foundation: For 16 years, the UFW Foundation has mobilized farm workers and their organizations across the country to advocate for more equitable policies, such as immigration reform, pesticide protections, heat standards, hazard pay and other worker protections. We engage constituents in systemic change to break the cycle of poverty while also providing critical services. In fact, the UFW Foundation is the largest federally accredited immigration legal service provider in the state of California. The organization has staff in California, Arizona, Georgia, Illinois, Michigan, and New Mexico.
SUMMARY:
The UFW Foundation is seeking an unknown number Call Center Service Providers. Call Center Service Providers will be based out of our Bakersfield or Fresno regions. The Call Center Service Provider will provide direct assistance to farm workers in determining their eligibility for relief assistance. Call Center Service Providers report to Call Center Supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING: (This is not an exhaustive list)

• Utilizes computer hardware and software to process documents.
• Answer and screen inquiry calls and emails from applicants.
• Assess applicant eligibility via screening process.
• Assist applicants in filling out online form(s).
• Collect all necessary data and documentation in compliance with program.
• Translates documents from Spanish to English and vice versa.
• Communicate with applicants telephonically, online (e.g. video conferencing), or in-person with proper physical distancing to ensure the health and safety of staff and applicants.
• Enroll eligible applicants through online portal.
• Refer ineligible applicants to other resources.
• Respect dignity and confidentiality of all applicants.
• Review and validate all necessary documentation.
• Meets regularly with supervisor and attends all staff meetings as scheduled.
• Other tasks as needed.

SUPERVISING RESPONSIBILITIES:
May involve the supervision and coordination of staff depending on the needs of the program.
MINIMUM REQUIREMENTS AND/OR QUALIFICATIONS:

• Ability to remain calm and patient with frustrated or distraught callers;
• Ability to work both independently and under supervision;
• Ability to work in a fast paced environment;
• Ability to work flexible hours, including evenings and weekends;
• Bilingual, Spanish language;
• Must have reliable internet connection, for remote work.
• Must have designated private work space area, for remote work.
• Dedication to mission and a genuine interest in immigrant and farm worker rights;
• Detail oriented;
• Excellent interpersonal skills, including good communication skills, listening skills and attitude;
• Must be computer literate and have working knowledge of MS Word, Access and Excel or equivalent applications;
• Problem solving/analysis and results driven;
• Si Se Puede (It Can Be Done) attitude: the embodiment of a personal spirit that promotes confidence, courage and risk-taking;

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS:
Ability to effectively present information and respond to questions from applicants, colleagues, supervisors, and the general public. Must be biliterate English/Spanish. Mixteco a plus.
MATHEMATICAL SKILLS:
Ability to apply mathematical operations to problems requiring the use of basic statistics and statistical inference.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PREFERRED REQUIREMENTS AND/OR QUALIFICATIONS:
Previous experience working with underserved communities. Familiarity with governmental agencies and disaster relief.
ADDITIONAL AND/OR SPECIAL REQUIREMENTS AND/OR QUALIFICATIONS:
COVID-19 Vaccination Requirement – The UFW Foundation requires staff, volunteers, and independent contractors to be immunized against COVID-19 or declare a medical or religious exemption. First booster shots are also required. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment upon hire.
EDUCATION and/or EXPERIENCE:
High school diploma or GED.
CERTIFICATES, LICENSES, REGISTRATIONS:
None.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand, walk, sit, and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

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The UFW Foundation is an Equal Opportunity Employer. We believe a strong commitment to equal employment opportunity is more than a legal and moral obligation – it is also a sound business practice to realize the potential of every individual. We celebrate diversity and are committed to creating an inclusive work environment for all! In order to provide equal employment and advancement opportunity to all individuals, employment decisions at the UFW Foundation will be based on merit, qualifications, and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex/gender, gender identity, gender expression, sexual orientation, marital status, medical condition, military or veteran status, national origin, ancestry, disability, genetic information, age, or any characteristic protected by law._
We encourage all qualified applicants to apply for a position fighting for farm worker and immigrant communities! The UFW Foundation believes in second chances. As an organization, we will rely on individualized assessments in the hiring of those with past criminal convictions. The UFW Foundation will make reasonable accommodations for qualified individuals with qualified disabilities under the Americans with Disabilities Act unless doing so would result in an undue hardship. Persons of color, gay, lesbian, bisexual and transgender people, persons with disabilities, persons who have lived in poverty, formerly incarcerated, persons 40 years old or older, and people fluent in more than one language are strongly encouraged to apply for open positions with the UFW Foundation.
This policy governs all aspects of employment, including selection, job assignment, compensation, counseling, discipline, termination, access to benefits and training. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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Anticipated end date: 1/3/2024*

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

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