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To be considered for an interview - please complete an application on:

RCB Bank.com/Apply for a Job/ look for the position by title or location.

FULL TIME AND PART TIME AVAILABLE AT MULTIPLE LOCATIONS

POSITION SUMMARY: Provides customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services.

ESSENTIAL FUNCTIONS:

• Assist customers and branches with inquiries by electronically retrieving information regarding the customer account and transactions in question while following Bank, regulatory and legal compliance requirements.
• Effectively assist customers and branches with concerns and/or difficult problems while working toward resolution and referring to supervisor/manager as needed.
• Work to achieve continued satisfaction and retention of existing customers by promoting and educating them relative to products that will further benefit their banking experience with RCB Bank.
• Navigate a computerized system of tracking, information gathering and/or troubleshooting while analyzing problems quickly, leading conversations toward logical conclusions and clearly defining solutions for customers.
• Assist customers and branches needing technical assistance with all Bank related business products such as ACH/Cash Management, Remote Deposit, Merchant Services, etc.

Management can assign or reassign duties and responsibilities to this job at any time as needed. Call Center Representatives will be required to work a minimum of (1) year in the Call Center before posting for positions outside the department.

EXPERIENCE REQUIRED:

One (1) year of customer service experience.

Call Center experience preferred.

EDUCATION, CERTIFICATIONS & TRAINING: High school diploma or GED required.

JOB-SPECIFIC SKILLS & KNOWLEDGE: Strong telephone, reading comprehension and communication skills, both verbal and written. Strong customer service skills to assist customers with ease and communicate with professionalism and care. Strong analytical and problem solving skills with ability to make decisions independently. Must possess a can-do attitude in order to look for positive solutions to customer and department situations. Knowledge of various banking and cash management products and systems. Ability to work in a fast-paced phone environment. Ability to multitask while taking phone calls, chat sessions, emails etc. Typing ability. Strong client focus with excellent problem solving and decision making skills. Positive attitude and ability to work well in a team environment. Proficient in applicable computer systems (Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer).

EEO/AA – RCB Bank is an equal opportunity and affirmative action employer

Job Types: Full-time, Part-time

Pay: From $14.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Preferred)

Work Location: One location

Please Note :
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