Call Center Representative Job at COMPLETE HOME CARE
We are a rapid growing homecare agency in Somerset, PA area! Great for anyone who want to start a career in healthcare industry.
Our Call Center Representative is responsible for taking intake calls in our homecare agency assuring best quality of care for clients and encourage potential service enrollments.
Job description includes:
- Take entry level client inbound calls and provide accurate, satisfactory answers to their queries and concerns
- Utilize resources to troubleshoot and resolve patient issues
- Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization
- Obtain related documentation (e.g., patient information, insurance coverage) and work with clients to encourage enrollments in various services.
- Other duties as needed
Candidates requirements:
- Must have strong communication and follow up skills to enhance patient experience
- Knowledge of Microsoft Office and the ability to navigate multiple platforms
- Strong customer service skills with the ability to resolve patient concerns
- Experience with inside sales/direct sales/telemarketing strongly preferred
- Must be able to commute to Somerset, PA office
Pay Rate: Starting from $15.00~$17.00/hr, with potential for hourly incentives!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
All employees in the office are required to maintain social distance. Masks and gloves are provided.
Ability to commute/relocate:
- Somerset, PA: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- homecare intake: 1 year (Preferred)
- call center: 1 year (Preferred)
- Inside sales: 1 year (Preferred)
Work Location: In person
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