Business Operations Manager Job at The Arc Of The Ozarks
This position is responsible for the day-to-day administrative management of the clinic. This includes ensuring all policies and procedures are being followed, as well as ensuring a positive client and staff experience. Works collaboratively with therapists and office staff. Reports to VP of Therapy Services.
MINIMUM EXPERIENCE AND TRAINING QUALIFICATIONS
Must have at least 2 years of experience in an administrative role, preferably one that involved assisting an Executive-level role. Must have at least 1 year of experience working in accounting, insurance billing, or a related position, preferably in a medical office setting. Degree in a related field is preferred. Possession of a High School Diploma from an accredited High School.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Ability to communicate well with all parties, both verbally and in written form. Ability to problem solve and take instructions. Ability to organize tasks and manage time independently. Ability to interact appropriately with clients, families, visitors, as well as Arc personnel and vendors and other professionals.
ESSENTIAL JOB FUNCTIONS
Ensure client data and clinical information is stored in a timely and efficient manner. Welcome clients by greeting them, in person or on the telephone; answering or referring inquiries. Complete intake, internal recommendations, and evaluations. Complete processes for all clients within set timelines. Receive and distribute communications: mail/email/fax correspondence. Manage schedule for VP of Therapy Services both in Fusion and Outlook calendars. Manage databases of information. Maintain an organized work environment, including managing files. Ensure all items necessary for both clinical and general business operation are ordered and stored in a timely manner. Implement and maintain procedures/office admin processes. Quarterly review and updating of process manuals. Manage and train office staff interns. Report to the VP of Therapy Services with bi-weekly and/or monthly reporting. Maintain security by following procedures, including HIPAA compliance and maintaining clients’ and employees’ compliance with company policies. Perform other duties as assigned.
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