Job Title: Business Operations Analyst III

Date Opened: 4/13/2023

Location: The Woodlands, TX

Industry: Utilities

Department: Project Controls

Employment Type: FT Regular

Part-Time Available: No

Eligible for US Work Authorization Sponsorship: No

Job Summary:

The Business Analyst III is responsible for providing diverse analytical and operational support to the Business Operations management team for a local utility company along with the job duties and responsibilities below.

Job Duties and Responsibilities:

• Review and analyze performance information (product and processes) to create trends, spot weaknesses and make actionable recommendations for improvement;

• Facilitate discussions with the program team, product teams, and product owners to understand the root causes of performance issues;

• Measure the performance of the process to migrate new analytics products to production and the performance of the product enhancement process.;

• Manage O&M budgets and contracts;

o Establish/create new O&M site releases;

o Updates releases as required;

• Verifying Invoices/Route for approval;

• Monitor/track O&M spending per site;

• Collaborate closely with the IT department to support performance reporting and

Analysis;

• Analyze the performance of product operations processes and any third-party services providers, providing actional recommendations to management to support continuous improvement;

• Monitor and document customer utility outage runs and develop reporting the track for program purposes;

• Follow operations strategies, plans, and roadmaps to support operations;

• Communicate and coordinate issues, maintenance work, testing, and triage events with all relevant stakeholders;

• Negotiate planned maintenance and service call contracts;

• As requested by management, support all product operations processes;

• Verifying fuel bills for each site prior to SPO Reporting/Analysis group submits payment;

• Other duties as required or assigned.

Qualifications (Knowledge, Skills and Abilities):

• Bachelors’ Degree in Accounting, Finance, Business Administration required (formalized certification programs that are directly related to the duties of the position may be considered in lieu of a degree);

• Requires a minimum of five (5) years’ experience directly related to the job duties;

• Experience in the electric transmission/distribution utilities industry required (other industry experience that provides a basic understanding of common terminology in the electric utilities industry will be considered);

• Requires working knowledge of Microsoft Office products (Excel, Word, PowerPoint, etc.);

• Must have strong interpersonal and communication skills;

• Understanding of Microsoft PowerBI with either on-the job experience or formalized course work or certification strongly preferred;

• Requires the ability to manage multiple projects and determine priorities;

• Must have a high degree of computer literacy;

Working Conditions:

• Work is conducted in an office environment (Private or Semi-Private Office) and requires occasional travel to off-site work locations

• Field duties require outdoor work in a plant or construction atmosphere

• Interaction with other team members, as well as supervisors and client personnel

• Working plant, construction, and/or shop areas around production machinery with extreme noise levels

• Must be able to wear safety equipment as required by the safety department for personal protection

• May be at more than one job site in a day and must be able to tolerate climate changes

• May be required to travel out of town on a periodic basis

• Must be able to lift and carry five (5) pounds;

• Sufficient clarity of speech and hearing or other communication capabilities, which permits employee to communicate effectively;

• Ability to sit for prolonged periods of time Sufficient vision or other powers of observation which permits employee to conduct analysis and investigations;

• Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties;

• Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations.