Branch Sales Associate - HVAC Parts & Wholesale Distributor

We currently have a full-timeopportunity for a Branch Sales (Counter) Associate in our Hanover, MD location.

Position: Full time, day shift opportunity with great benefit options

Role: Hourly wage, plus incentive plan bonus available

Location: Hanover, MD

At Carrier Enterprise (CE), we proudly distribute industry leading Carrier, Bryant, Payne and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies, and accessories. As a joint venture between Watsco and Carrier, we are part of one of the largest HVAC Distribution Network in North America. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada. We strive to deliver the best products with best-in-class customer service.

Mission:At CE, our associates create an exceptional customer experience by providing innovative solutions to propel business forward. We accomplish this by exemplifying our core values…safety, integrity, teamwork, innovation, service-minded, and community oriented.

Our Associates are responsible for delivering quality customer service while maintaining a store the is clean, safe, and stocked with the products our customers need.

Key Responsibilities

• Provides superior customer service at all times through the daily execution of CE's A6 Principles
• Seeks to understand the customer's needs
• Listens and responds promptly, yet knowledgeable to all questions
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application and warranty information related to CE's products
• Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of CE's product offerings to customers
• Solid understanding of current Marketing programs
• Ability to effectively communicate with diverse personalities and attitudes daily
• Monitors inventory levels to ensure they are adequate to support sales and asks for special orders and other merchandise to support local market needs
• Promote the sale of HVAC replacement components and aftermarket to products to our Deal Network and HVAC Contractors
• Ability to successfully upsell parts and components
• Knowledge and awareness of replacement parts
• Ensures compliance with housekeeping standards to maintain cleanliness and organization of store and workstations

• Maintains a safe and secure work environment, which may include conducting daily safety reviews, notating hazards, and correcting them
• Adheres to all safety requirements relevant to one's regular job duties
• Other duties as assigned

Minimum Qualifications

• High School diploma or equivalent
• One year experience in customer service or sales desired
• 2+ years' experience in HVAC sales or other pertinent HVAC experience preferred
• Willing to learn
• Demonstrated effective customer service skills
• Demonstrate effective verbal and written communication skills

Preferred Qualifications

• Experience working with contractors strongly desired, but not required
• Computer literacy with proficiency with MS Office (Word, Outlook Email) applications
• Ability to work in a team environment and willingness and be willing to participate
• Ability to function at an above average level in a fast-paced technical environment

Additional Information:

Learn more about our company and team atwww.carrierenterprise.comandwww.watsco.com

Carrier Enterprise offers a competitive total pay and benefit package including tuition reimbursement, health and dental care, PTO, paid holidays, 401k, employee discount programs and more.

All applicants applying for employment must be authorized to work in the United States.

Carrier Enterprise is an Equal Opportunity Employer.