Billing Customer Service Representative Job at UCLA Health
Responsibilities
The Billing Customer Service Representative will be responsible for:
- Performing all required duties within the patient accounting system
- Serving as a primary source for Customer Service assistance and ensuring customer satisfaction
- Handling a high volume of incoming customer service calls in a call-center environment
- Having a positive demeanor, good verbal and written communication skills, and professional in all aspects
Note: This posted position is 1 of 6 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions.
Salary range: $26.07-$34.38 Hourly
Qualifications
We’re seeking detail-oriented, self-directed professional with:
- Two years recent professional billing collection experience as well as two years of customer service experience
- Working experience with Medi-Cal, Medicare, HMO, and PPO insurances
- Experience using online payer sites with the ability to check claim status, denials, and eligibility
- Knowledge of MS Word and MS Excel software
- Knowledge of CPT, ICD-10, and HCPC codes
- Must be an effective multi-tasker in order to meet daily production and quality standards
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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