BI-LINGUAL HOUSING COUNSELOR
Non-Exempt Full Time

Background:
The Bi-Lingual Housing Counselor provides comprehensive group and individual counseling services to prospective homebuyers, existing homeowners, and clients facing foreclosure. Counseling sessions focus on providing clients with the skills and knowledge needed to buy, maintain or rehabilitate a home and/or build their financial confidence. The Housing Counselor’s main responsibility is to assess obstacles faced by the clients in pursuit of his or her goal(s), and to develop a corrective action plan or “roadmap to success” for each individual. The ideal candidate will be able to utilize tools for budgeting, debt reduction, credit re-building, and consumer awareness to facilitate the customer’s progress towards their goal. The position requires the capability to effectively explain, describe and market HomeOwnership awareness/programs to a wide range of individuals, organizations and businesses; utilizing marketing materials, local media sources and coordinating appearances at local functions and events. The Housing Counselor will create and maintain a database resource to assist clients who are going through the process of foreclosure prevention. They will also assist the HomeOwnership team members with marketing all lending, educational and development projects. Candidate must be bi-lingual. This position is grant funded.

Responsibilities:

• Provides foreclosure prevention and intervention services, along with foreclosure counseling and workshops.
• Conducts comprehensive group and individual counseling sessions.
• Assesses mortgage-readiness status, triaging customers, identifying obstacles, developing corrective-action plans, assigning customer tasks, and facilitating customer progress toward his or her ultimate goal.
• Maintains schedule of appointments for counseling sessions with an effective and efficient system for customer follow-up.
• Adheres to all guidelines related to confidentiality.
• Maintains and updates customer records after each counseling session in CounselorMax and/or other pertinent customer-tracking systems.
• Creates a hard-copy file for each counseling customer that includes the intake form, credit report, counselor analysis and corrective action plan for Housing and Urban Development (HUD) and NeighborWorks’ auditing.
• Organizes counseling workshops and/or homebuyers’ education sessions.
• Assist with the development and implementation of a comprehensive marketing/outreach plan for recruiting customers and investing partners for the counseling program.
• Assist with the organization and development of NeighborWorks Week events.
• Assist with HomeOwnership Center special projects as assigned, quarterly data reports and other tasks deemed necessary to achieve overall goals and operate a successful counseling program.
• Recommends improvements in products and procedures as necessary to ensure the optimum efficiency and effectiveness of the service delivery systems.
• Provides counseling and technical assistance throughout the purchase and foreclosure process.
• Performs all other duties deemed necessary.

Knowledge, Skills and Abilities Required

• HUD Certification required.
• Ability to perform duties in a confidential manner.
• Detail oriented with ability to organize complex material in clear and concise manner.
• Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook.
• Demonstrated ability to work with others in establishing goals and objectives.
• Ability to communicate effectively, both orally and in writing.
• Demonstrated skill in organizing time and prioritizing workload.
• Good working knowledge of the components of a housing/financial counseling program.
• Good working knowledge of the home buying and foreclosure process.
• Knowledge of lending products and various homeowner assistance programs.
• Ability to participate in national NeighborWorks America trainings annually in order to obtain the necessary certifications required for position. Upon completion of certifications, traveling requirements will decrease
• Ability to speak multiple languages preferred

Working Condition

• Standing and walking less than 20%.
• Normal Office Environment.
• Some evenings and weekends required.
• Travel may be required for training seminars both locally and nationally.

To Apply:

Send your resume and a cover letter describing your qualifications via email to email provided. Please include “Bi-lingual Housing Counselor” in the e-mail subject line.

West Elmwood Housing Development Corporation is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. WEHDC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in Rhode Island.

Job Type: Full-time

Pay: $40,000.00 - $45,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Providence, RI 02907: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Case management: 1 year (Preferred)

Work Location: Hybrid remote in Providence, RI 02907

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