City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery.

Position Summary

Beverage captains are to focus on interaction with CW guests, while encouraging and maximizing beverage and food sales. A high level of service and professionalism should be displayed. Beverage Captains are a liaison between guests and the beverage program. They are responsible for guest’s satisfaction and informative and engaging wine/beverage service. Strong beverage knowledge is a prerequisite.

Minimum Qualifications

• Beverage Captains are customer service professionals with a passion for wine and other spirits.
• Extensive knowledge of wine, winemaking, beer and spirits
• Approachable presentation of knowledge and ability to execute professional service.
• Proven Ability to work in a fast-paced, results –oriented, restaurant environment.
• Ability to maintain positive guest experience and exceed guests expectations.
• Ability to take initiative, follow-through on request until completion and utilize a keen attention to detail.

Overview of Responsibilities

• Enforce Federal, State and City laws and ordinances in the handling and provision of alcoholic beverages
• Maintain a floor presence when not in the cellar to attend to guest needs, touch tables, and assist in service as necessary
• Attend daily preshift to advise on beverage items in and out of stock and conduct trainings or tastings as appropriate
• Guide and teach staff about beverage offerings and answer questions to further staff education and menu knowledge
• Stay apprised of beverage inventories, including but not limited to, stocking inventories and updating “86” board, as well as counts for wine tomes in service, ensuring tomes are current and in good condition
• Drive beverage sales on the floor by upselling, suggesting, educating, and interacting with guests
• See a table’s bottle order through from beginning to end, as applicable, including order taking, delivery, proper opening and service, and check backs
• Participate in inventory duties
• Ensure wine quality before every shift
• Execute Vinofile duties nightly

Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.

Compensation ranges between $15 - $20 per hour + commission