Benefit Programs Specialist I Job at City of Norfolk, VA
Description
The City of Norfolk's Department of Human Services is seeking a Benefit Programs Specialist I Under close supervision, the Benefit Programs Specialist I reviews and evaluates information gathered from applicants to determine eligibility for public assistance programs and services. Interprets rules and regulations associated with assistance.
Departmental Hiring Salary: $38,440
Essential Functions
Essential functions include but are not limited to:
- Determines initial and ongoing eligibility for benefits and public assistance programs and services by interviewing applicants, analyzing information, and explaining rights and responsibilities, and interpreting policies.
- Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives, and maintaining electronic and hardcopy records.
- Keeps current by reviewing regulations and learning new ones.
- Establishes and maintains effective working relationships with others in a positive and tactful manner under sometimes stressful situations, exercises sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions.
- Works with individuals outside the City who may belong to professional or peer organizations. Works with various state and federal agencies.
- Performs related duties as assigned.
Education/Experience
Work requires education or training beyond high school graduation or equivalency which provides the necessary knowledge, skills and abilities. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
Two years of experience in a paraprofessional, clerical, or similar capacity including substantial public contact, interviewing, information gathering, and the analysis of data or any equivalent combination of training and experience.
Two years of experience in a paraprofessional, clerical, or similar capacity including substantial public contact, interviewing, information gathering, and the analysis of data or any equivalent combination of training and experience.
Additional Information & Requirements
- Valid Driver's License may be required depending on assignment.
Work Hours: 40 hours per week
Signing Bonus : This position is eligible for a one-time $5,000 signing bonus. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.
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