Banquet Porter (On-Call) Job at Alohilani Resort Waikiki Beach
The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.
Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.
Overview:The Banquet Porter (On-Call) is responsible for the set-up, refresh, tear down and maintenance of all meeting space.
Responsibilities:-
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
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Ensure the correct and timely set up of all Banquet Event Order functions.
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Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc.
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Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
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Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
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Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
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Transport and store tables, chairs, and other equipment.
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Refresh meeting rooms as needed.
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Notify management of any hazards.
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Handle items for “Lost and Found” according to the standards.
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Ensure overall guest satisfaction.
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High School diploma or equivalent and/or related experience in a hotel or a related field preferred.Flexible and long hours sometimes required.
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Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
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Ability to stand during entire shift.
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Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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Must be able to multitask and prioritize departmental functions to meet deadlines.
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Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
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Attend all hotel required meetings and trainings.
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Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
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Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
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