If you are great with people and a great listener who enjoys the automotive industry, then our dealership has the perfect job for you!

Hendrick Toyota Merriam needs more than a Service Advisor, we need an outstanding communicator with a strong work ethic. A successful Service Advisor is someone who has great communication and interpersonal skills, with a sharp eye for detail.

Hendrick Automotive Group has a long-standing tradition of excellence and guest-satisfaction, and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career rather than just a job.

Apply Today!

Benefits

• Compensation Based on Experience
• Medical, Vision, Dental and Supplemental Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off and Holiday Pay
• Company Paid Continued Education and Training
• And More!

Duties and Responsibilities

• Attitude is everything—greet Service department customers promptly and courteously.
• Schedule customer appointments; Maintain an organized schedule
• Listen to each customer and clearly articulate repair needs to technicians.
• Upsell recommended/additional services using low pressure, high integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.

Qualifications

• High School Diploma or GED, required
• Valid Driver's License, required
• Two (2) years of verifiable, successful experience as a Service Advisor or a strong working knowledge of automotive repair, preferred
• CDK experience, helpful!
• Pre-Employment Background & Drug Test Screening

About Us

Encompassing 97 dealerships from the Carolinas to California, Hendrick Automotive Group is one of the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its dealerships, collision centers and accessories distributor installers in 14 states.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Professional, Driven and Reliable applicants ONLY.

EOE

Job Type: Full-time

Job Type: Full-time

Pay: $37,000.00 - $101,808.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift

Experience:

• Service Advisor: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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