Automotive Service Advisor Job at STADEL VOLVO
- Establishes good communication and rapport with customers to ensure a superior repair experience that will result in repeat and referral business.
- Answers Service Department phones promptly and professionally.
- Utilizes formal appointment scheduling system.
- Schedules customer appointments for service work. Secures necessary problem description from customers at time of service write up.
- Reviews and Verifies at check in, Customer requested work and sells needed service work not initially requested by the customer.
- Provides complete & accurate cost and completion time estimates to customers (Using Forms provided).
- Secures customer written approval at time of write up (Signature on R.O.).
- Maintains timely customer follow up contact regarding vehicle service problems, cost estimates, repair progress, and completion times.
- Ensures that requested repairs are properly completed.
- Verifies customer vehicles are cleaned according to dealership policy.
- Provides explanation of service work performed and charges to customers at time of vehicle pick up.
- Ensures work orders are properly documented and invoiced.
- Recommend completion of additional needed repairs as indicated by the Service Technician.
- Receive payments for customer invoices - process cash, charges and check payments accurately – upon pickup of vehicle.
- Handles and resolves difficult customer situations with professionalism and tact.
- Fosters positive teamwork interactions with technicians and other shop personnel.
- Perform other related duties as assigned.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekend availability
Shift:
- 10 hour shift
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
- automotive: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: One location
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