Associate Director of Language Services Job at Hogarth Worldwide
Hogarth Worldwide is the world's leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world's most famous brands.
A Hybrid working model
Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information
The Associate Director of Language Services for the Americas will help lead Language Services across our US, Canada, Brazil, Mexico and Argentina offices. This role will partner closely with our Global Leadership for Language Services. You will need experience within the language services, translation, and transcreation industries. You will help your department support the Transcreation process from brief through final delivery in collaboration with our many departments. This role requires good communication, attention to detail, organization, innovation, and more.
Responsibilities:
- Point of contract for setup and onboarding clients
- Define resourcing approaches and refine existing processes
- Supervise, mentor and delegate to Transcreation Team Leads, Transcreation Account Managers, and Account Executives
- Partner with the Global Head of Language Services and Global MD of Language Services on new business, team structure, new strategies and more
- Work closely with Client Services teams
- Serve as main point of escalation for Americas
- Proactively identify and mitigate risk management and escalate resolutions
- Internal budget reviews, forecasting, reconciliation
- Align and execute full compliance on financial procedures and policies
- Set and manage client expectations deliverables and timeframes
- Recommend solutions for client issues
- Identify areas for improvement of the existing workflow and processes which could benefit Hogarth and/or the client
- Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each client's, style, preference, knowledge and experience
- Provide regular status reports to clients
- Provide agendas and detailed contact reports following all client meetings
- Lead inter-company coordination between Print, Digital, Broadcast, etc
- Consistently deliver against all contractual obligations include SLA's and KPI's
- Help develop initiatives to maximize profitability
- Demonstrate a thorough understanding of the Hogarth business model, services and technology
- Demonstrate an understanding of the internal organizational structure - who to go to for all eventualities
Requirements:
- 8+ years' experience within Language Services, Translation, or Transcreation departments
- Experience supervising and managing a team of over 4 people
- Experience managing relationships with large clients and key internal stakeholders
- Experience managing enterprise level accounts preferred
- Deep knowledge of localization technology, tools and industry trends
- Seasoned budgeting and finance forecasting skills
- Excellent networker and has an eye for business development opportunities
- Strong interpersonal and communication skills
- Fluent oral and written English plus additional languages always welcome
- Highly organized, detail oriented, client focused and proactive
- Team player
- Strong IT literacy, including Word, Excel, PowerPoint/Keynote
- Sound knowledge of Trados or other CAT Tools
The base salary for this position at the time of this posting may range from $60,000 to $140,000. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click [here] for more details
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Diversity and Inclusion
Hogarth is committed to diversity and inclusion, through our ideas, our people, how we behave and conduct ourselves. Creating a truly inclusive culture at all levels of the organisation that encourages different points of view, making Hogarth not only a better company and place to work but an environment where everyone experiences connection, opportunity and a sense of belonging.
Please contact careers@hogarthww.com if you need the job advert or form in another format.
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