• Rally, Develop and Train a team of caring Front Desk Spa Sales Associates to deliver an excellent end-to-end experience to every client every single day to ensure their desire to return.
• Build relationships with a talented team of massage therapists, estheticians, and department leads, spa manager and ownership to foster and grow spa growth.
• Own and celebrate the success of an all-star location where clients want to be, and service providers want to stay.

• Retail/sales experience
• A passion for people and sales
• High level of enthusiasm
• Ability to promote the health and wellness benefits of both massage therapy and facials
• Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting
• Ability to work flexible schedule including days/evenings/weekends/holidays
• Knowledge and understanding of all spa services and product line. Skin Care product lines - (Dermalogica, Clarity RX). See associated massage therapy services and facial services at www.handandstonekirkland.com or
• Knowledge about Zenoti POS appointment computer platform a plus but not necessary.

• Assist the manager in overseeing and managing the daily operations of the Spa.
• Secure and learn knowledge of all spa services and product lines.
• Responsible with manager and owner for hiring, Training and mentoring of front desk Spa Sales Associates.
• Responsible for achieving all membership and retail sales goals with the Spa Manager and Ownership – including a strong focus on the selling and retention of memberships.
• Actively work in the Recruitment or Spa Associates under the guidance of the spa manager
• Lead and be responsible for the training, development and retention of Spa Sales Associates.
• Continuously train, monitor and coach performance of Spa associates to maintain a minimum of 20% membership conversion rate within the spa
• Update all membership boards at least weekly for all individual SA with group conversion rates.
• Communicate all sales goals and promotions with SA’s weekly.
• Activate the lost lead program for any people who call for same day appointments who cannot be accommodated on that day, and whether they accepted a day in the following week.
• Handle SA call outs, and shift request changes in coordination with spa manager.

• Hourly wage plus commissions and generous bonuses
• Professional and safe work environment
• Two complimentary spa massage or facial service per month.
• All retail products can be purchased at a 30% discount.
• Extensive on-going Hand and Stone Massage operational and business training.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.