Duties/Responsibilities:

• Receive, investigate, and resolve resident concerns. Meet with new residents and thoroughly explain their rights and responsibilities. Where applicable, coordinate social programs or other activities.
• Perform daily grounds inspections.
• Walk model units and tour path each morning; ensure model is clean and orderly, must use aromatherapy.
• Draft and deliver renewal letters to tenants.
• Perform move-in and move-out inspections
• Conduct weekly prepaid rent audit as well as complete a file audit twice a year: once in January and July.
• Enter tenant concerns and enter work requests into Appfolio. Communicate work order request to maintenance supervisor, review completed work orders for quality control, conduct follow-up calls to tenants and enter completed work orders in property management accounting system.
• Process Deposit Accountings - to be completed within five days of move out. Prepare and submit move-out statement and disposition paperwork to facilitate final security deposit refund or charges to resident.
• Collection of monthly receipts: Establishing and maintaining a solid collection policy in conformance with applicable local, state, and federal rules and regulations, and company policies.
• Maintain current delinquency less than 1% each month of billed revenue; actively pursue all aged delinquency.
• Conduct marketing analysis, draft and implement marketing plan as directed by Community Manager.
• Reports and paperwork: Preparation of all required and assigned reports, on a daily, weekly, or monthly basis as assigned. Ensure all reports are accurate and submitted prior to deadlines.
• Establish and maintain complete files of correspondence, documents, and unit maintenance files
• Perform security deposit audits as required.
• In the absence of the community manager, perform daily supervision of property staff. Maintain employee files, attendance records, performance records and corrective actions records.

Required Skills/Abilities:

• Must have first-hand knowledge of Fair Housing and Retention as stated by law.
• Complete Grace Hill Fair Housing training curriculum
• Other duties as assigned

Education and Experience:

• Microsoft Office Suite
• Appfolio
• Fundamental understanding Generally Accepted Accounting Procedures (GAAP)
• High School Diploma

Physical Requirements:

Reasonable accommodations may be made to enable differently abled individuals to satisfactorily perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.