JOB DESCRIPTION / SCOPE OF WORK

Strange things are happening in Los Angeles! Guests will soon be unlocking their power, and we need your help.

We’re staffing for Stranger Things: The Experience, where guests are swept into the world of the show and confronted head-on with the nefarious Hawkins Lab and other supernatural elements of the Stranger Things universe. Guests will partake in an evening of demogorgon sightings, interactive experiences, and scripted performances and will join us for

food, dessert and delicious cocktails all inspired by Stranger Things. Your favorite characters will come to life throughout The Experience to relive much-loved moments of the hit series.

We’re looking for a team of individuals who are passionate, hardworking, creative, observant, and energetic to become the guests main point of contact across multiple areas of the experience.

ASSISTANT ON-SITE MANAGER

• Manage the overall organization, planning and operations of set-up and teardown sequences linked to the department
• Manage employee breaks and ensure morale is maintained throughout the shift
• Validate employee schedules and time sheets, reporting to OnSite manager and Thunder Child HQ for payroll
• Work with the onsite team of managers to resolve employee issues
• Coordinate with Thunder Child HQ re HR related concerns in real time
• Assist with scheduling of Brand Ambassadors
• Resolve customer complaints, concerns & general needs
• Awareness of guest interaction, safety and overall guest experience
• Ability to work nights, weekends, and holidays if needed
• Must have a positive, outgoing, energetic demeanor and able to maintain a good attitude
• Understands the necessity of keeping guests engaged in a fully immersive, in-world experience
• All other related tasks and additional tasks as assigned

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IMPORTANT DETAILS

• Location: 1345 N Montebello Blvd, Montebello, CA 90640

• Project Dates:

• Training/Rehearsals starts: Nov 4, 2022

• Open to Public: Nov 26, 2022

• Conclusion: Apr 1, 2023

• Pay: $23/hour

TO APPLY

In the body of the email, in lieu of a traditional cover letter, please include a response to the following:

• Tell us about any pertinent previous and/or current consumer facing immersive employment experiences, describe those experiences and tell us why you’re the perfect candidate to fill this position

We look forward to hearing from you!

The Thunder Child Team

Job Types: Full-time, Temporary

Pay: $23.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

COVID-19 considerations:
All staff must be fully vaccinated and comfortable with weekly onsite testing

Experience:

• Customer service: 5 years (Preferred)
• Managerial: 3 years (Preferred)

Work Location: One location

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