Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Epic Mountain Express is the most experienced resort transportation provider in Colorado. Our 24-hour winter season operations offer a variety of schedules and a fun environment where you can meet new people and no two days are the same. Enjoy amazing views and access to Colorado's best outdoor activities. As part of the Vail Resorts family, we offer great benefits and perks, including a free ski pass and discounts on lodging and gear.

Epic Mountain Express (EME) is seeking energetic and flexible team member as a Year-Round Operations Manager based in Edwards, Colorado. As an employee of Epic Mountain Express you will work for a fun, dynamic company that has been providing excellence in mountain travel since 1983. Epic Mountain Express is the premier transportation operator in the state of Colorado, providing professional and reliable transportation service to mountain resort locations of Vail, Beaver Creek, Breckenridge and Keystone. EME's service offerings include Door-to-Door and Point-to-Point airport shuttle transportation service from Denver International Airport (DEN) and Eagle County Regional Airport (EGE) as well as private transportation throughout Colorado.

Job Specifications:

• Housing: Not Available
• Outlet: Eagle County / Vail & Beaver Creek
• Shift & Schedule Availability: Year-Round / Full-Time
• The budgeted range starts at $52,000. Actual pay will be adjusted based on experience.

Job Summary:

This position focuses on the development and administration of resort area dispatch centers for Epic Mountain Express, ensuring safe and reliable access to EME's ground transportation network. Additionally, they are responsible for guest and driver safety as well as timeliness of all scheduled and private car departures. The operations manager is responsible for maintaining compliance with all regulatory requirements pertaining to drivers’ daily logs and hours of service. Decisions made pertaining to the success of the area operations are also an integral part of this position.

Job Responsibilities:

• Direct management and oversight of Dispatch department, including hiring, training, budgeting, goal planning, performance reviews, and advocacy of development and succession opportunities.
• Work with Transportations Management Systems and Resource Management to create and maintain daily schedules, accommodating all reservations commitments.
• Ability to successfully dispatch EME drivers and vehicles, ensuring consistent, on-time delivery of EME services. Work with Fleet and Resource Managers to appropriate vehicle resources, in-line with the fleet allocation plans.
• Complete knowledge, understanding, and enforcement of FMCSA regulatory requirements pertaining to Commercial Motor Vehicles and Drivers.
• Responsible for assisting with driver and dispatcher payrolls
• Maintain a high level of appreciation and accountability for customer satisfaction results including direct guest communication, service recovery efforts and any necessary performance management of drivers/dispatchers.
• Responsible for first-contact response initiatives for vehicle incidents/accidents, and employee injuries (work comp), including possible implementation of the Crisis Management Plan. Assist Health and Safety and HR in any follow up required.
• Work closely with the Lead Operations Manager to ensure the success of the department as a business unit.
• Assist HR and the Training department in recruiting, hiring, training and performance management of Guest Service Drivers.
• Assists in the development and implementation of operational policies and procedures.
• Occasional Call Center duties during the Spring/Summer/Fall.
• Cover last minute open shifts due to unexpected illness, injury or other absences

Job Requirements:

• High School Diploma or equivalent. Bachelor’s Degree from an accredited college or university preferred
• Ground transportation operations experience preferred.
• Operations staff management experience preferred.
• Valid Driver’s License
• MS Office, database & internet software
• English fluency required. Ability to read, write, and communicate effectively.
• Develop mastery of Vail Resorts systems including but not limited to; Hudson TMS, Lytx, PeopleSoft, Enablon, Chargerback, and Success Factors.

The expected pay range is $52,000 - $68,175. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 491854