We are a distinctive retirement community, offering Assisted Living, Residential and Long Term Care services to our residents. We are recognized for and take pride in providing exceptional care, compassion and quality of life both to our residents and our employees. Working at Newbury Court is a chance to make a difference in the life of our residents and support the best quality of life for them.

Newbury Court has two concierge desks that are open 24 hours a day – 365 days per year. The Assistant Concierge Manager is the first point of contact for residents and staff members in all matters related to the operation of the concierge desks. This person takes part in creating monthly schedules, as well as assuring coverage for every shift. The supervision component includes leading, monitoring, motivating and inspiring the team; providing guidance and support.

Must be fully vaccinated against COVID-19

Some responsibilities of this position inlcude, but are not limited to:

• All functions described in the Concierge position
• Onsight Manager overseeing operations and staff when Concierge Manager is not on campus.
• Help develop new guest service measures alongside the Concierge Manager to promote an elevated Resident Experience by recognizing special occasions and consistent resident & guest requests
• Weekly meeting with the Concierge Manager on operations of the department
• Recruitment, and participation in the interview process and training of new Concierge
• Recommends performance improvement for Concierges and completes annual reviews with the Concierge Manager
• Monthly Schedules- handles any last-minute requests for shift changes, finds coverage when someone calls out, is available over the phone in case staff have any questions or issues, covers the desk on non-regular working hours when unable to find coverage. Ultimately responsible for coverage of both desks 24/7 with the help of the Concierge Manager
• Work with Finance for month-end reconciliation.
• Oversight of our SARA system which is the Emergency Call system for Independent Living Residents
• May require work at the concierge desk to fill shifts and/or cover breaks
• Review of existing standards and procedures in order to maintain Concierge Manual up to date

Qualifications and Experience:

• High School Diploma or Equivalent
• 3-5 years in office, reception or customer service. Supervisory experience preferred

We offer a competitive benefits package including:

• Medical and Dental insurance, starting Day 1
• Weekly pay!
• 401(k) retirement plan with company match
• Free use of campus fitness center and indoor pool!
• Flexible paid time off plan for sick, vacation, and personal time
• Free garage parking
• Free Snacks on Tuesdays and other staff appreciation events!
• College Tuition Benefit reimbursement and scholarship programs
• Free English Language tutoring
• Employer sponsored Short Term Disability and Basic Life Insurance with additional voluntary coverage
• Discounts at Verizon Wireless and more!

EOE