Aquatics Director Job Description

Job title: Aquatics Manager / Lead Instructor

Reports to: Franchise Business Owner

Status: Full-Time, Exempt

Location: Worcester / Westborough and Paxton

The Aquatics Manager at British Swim School of Worcester will gain fulfillment through leading our mission “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.” In this position, you will be responsible for supervising, training, coaching, developing and retaining a dynamic swim instructor team., as well as, teach whenever needed. This will result in the retention, success, and positive customer experience for our students and families in the British Swim School Aquatics Program. Results are achieved through analysis, strategic planning, execution and leadership, promoting a fun and gentle approach to student engagement and progression. Maintaining a high level of brand standards across the program is essential for success.

A passion and love of the water and working with children is a must!

Knowledge, Skills, and Abilities

• Enthusiastic, assertive personality with strong relationship and customer service skills
• Effective and influential leadership in a fun environment built on trust
• Written and oral communication skills
• Strong aquatics acumen with collaboration skills
• Disciplined to follow and enforce schedules, company policies and enforce safety procedures based on Franchise expectations
• Ability to lead, supervise, train and coach associates, to include organizing, prioritizing, and scheduling work assignments
• Critical thinking, problem solving, analysis and strategic planning
• Able to demonstrate and/or have knowledge of freestyle, backstroke, breaststroke and butterfly swim strokes

Roles and Responsibilities

• Reports to and communicates directly with the Franchise Business Owner
• Hire, supervise, support, train, coach, develop and retain a dynamic team of swim instructors
• Identify areas of opportunity , develop and execute action plans to address challenges and improve results in customer retention, revenue and expense containment through aquatics employees
• Conduct t raining, reviews, recognition and individual development of aquatics staff
• Manage underperforming aquatics associates utilizing personal improvement plans, coaching and disciplinary tools to improve or terminate unsatisfactory performance with consultation of Franchise Business Owner and Human Resources Manager where applicable
• Manage staff schedule of aquatics team including time off requests
• Conduct classes when needed
• Communicate with customers and resolve any issues in a timely manner
• Regular and frequent site visits
• Ensure classes and training adhere to current company brand standards
• Ensure pool locations have proper inventory of supplies for lessons
• Ensure that all water and safety standards are maintained at the pools
• Ensure strong execution of all programs including Barracudas program where applicable
• Attending appropriate ongoing training locally and with corporate
• Other responsibilities as assigned by the Franchise Business Owner

Qualifications:

• Bachelor’s Degree or relevant experience
• American Red Cross Lifeguard or equivalent
• CPR/First Aid Instructor Certification
• Successful completion of aquatics leadership training through British Swim School Corporate

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 4 hour shift
• Monday to Friday
• Weekend availability

Education:

• Associate (Required)

Experience:

• Aquatics: 2 years (Required)

License/Certification:

• Lifeguard Certification (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: Multiple Locations

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