• Responsible for troubleshooting application and process issues. Conducts root cause analysis and proactively identifies potential issues/problems; communicates concerns and solutions to vendor, Developers, and internal clients as appropriate. Providing technical support to teams or individuals within the organization, internal clients and to external clients when required.
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date. Maintaining and updating technical documents and procedures. Always looking for opportunities to automate areas that can be automated.
• Tests and evaluates Applications to ensure compatibility with internal Hardware\Software and processes. Tests and coordinates/participates in the deployment of application updates and application changes on all applicable systems.
• Identify and execute appropriate communication methods to ensure team collaboration and providing technical status of the Application environment to essential IT personnel. Developing reports for teams across the business.
• Application SME – works closely with power users and IT engineers to coordinate technical elements of an enterprise solution. Is responsible for maintaining a lab for testing and quality assurance activities as well as training new Application Support Administrators.
• Other duties as assigned

QUALIFICATIONS

EDUCATION/CERTIFICATIONS:

• 4-year college degree in a related field, or equivalent experience required.

TECHNICAL/SOFT SKILLS:

• Possessing specialist knowledge of operating systems, devices, applications and software
• Ability to perform Application debugging, log generation, analysis, and trending required.
• Ability to read, interpret, and apply complex technical publications and documentation required.
• High level experience with remote support utilities such as PS Tools and PowerShell required.
• General understanding of Application monitoring.
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Understanding of various Automation platforms (JavaScript, PowerShell, WMI query language) required.
• Familiarity with virtual technologies (Hyper-V, VMware, VDI) required.
• Listening ability and patience
• Familiarization with troubleshooting methodologies preferred.

EXPERIENCE:

• Strong knowledge of IT infrastructure preferred
• Working know of Automation Tools
• Development experience a plus!

LEADERSHIP SKILLS:

• Works independently with ICS L3 technical peers to ensure system is appropriately represented across the Firm
• Strong customer service and interpersonal skills required
• Strong verbal and written communication skills required
• Conveys a sense of urgency and drives issues to closure required.
• Displays a passion for excellence, a drive to improve, and a commitment to exceed expectations preferred.
• Ability to work independently.
• Ability to interface with business, operational and IT stakeholders as required for system planning, performance, and maintenance preferred.

The firm offers a competitive benefits package, base compensation, and an employee bonus program for eligible roles based on individual and firm performance per program guidelines. Base compensation ranges can be found between the ranges noted below in the posting, and an actual offer can vary based upon on role, hiring location, and qualifications. For additional information on RSM’s total rewards, visit our website at https://rsmus.com/careers/working-at-rsm/benefits.html.

If required by applicable law or client policy, you may be required to be vaccinated for COVID-19 or have an approved accommodation.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.