Overall responsibility

Supervise and maintain daily operations for the Employee, Terminal and Public Parking Shuttle Service Program at the Detroit Metropolitan Wayne County Airport

Key tasks and responsibilities

• Oversee and ensure that all vehicle drivers successfully perform daily tasks as outlined in the Standard Operation Procedure manual.
• Deliver high-end customer service while ensuring that all reports comply with outlined customer service requirements.
• Adjust and maintain required staffing to facilitate compliance to identified headways and dwell times.
• Perform daily tasks as outlined in the company standard operating procedures while adhering to established company policies, procedures and guidelines.
• Immediately respond to any reported DOT roadside inspections, incident, accident, injury involving company vehicles and/or personnel.
• Complete investigations of any incident, accident or complaint involving company personnel and/or vehicles.
• Immediately take action to reported/note delays in service or deviation from established routes.
• Complete all required reports as outlined by policy, procedure or guideline.
• Communicate with the appropriate public safety personnel as indicated by event and outlined by company policy, procedure or guideline.
• Facilitate the provision of alternative vehicles as indicated.
• Facilitate the provision of additional vehicles as directed by Dir. of Transportation.
• Maintain daily communication with the Director of Airport Transportation and Overflow Resource Transportation Management regarding events as outlined in the standard operating procedures.
• Communicate daily updates and status of equipment to the relieving supervisor.
• Review all submitted reports, resolve and disposition as needed.
• Manage staff in accordance with third party representation contract
• Perform other duties as directed.

Job Requirement

Candidates must:

• Possess a valid Michigan Commercial Driver License with an acceptable motor vehicle record
• Pass DOT drug screening
• Posses a DOT medical certificate
• Read and speak English fluently
• Be capable of lifting items up to 50 lbs
• Minimum of 3 years of professional driving experience
• Capable of operating all equipment used in the performance of the airport shuttle operation
• Have a working knowledge of the Federal Motor Carrier Safety Regulations
• Possess a working knowledge of vehicle functions and the ability to detect and evaluate defects in need of repair

Skills and attributes

• The ability to operate in a highly stressful environment meeting time and performance requirements
• Self-motivated requiring little supervision
• Be able to interact well with the public
• Have a familiarity with local traffic laws and area traffic patterns
• Posses strong organizational skills with attention to details
• Strong written/spoken skills when reporting to management
• Be familiar with basic computer functions and willing to be trained in the use of transportation software and office suite
• Have a willingness to train others in the performance of job functions

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Overtime
• Weekend availability

Work Location: One location

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