Job Summary:
The Admissions Service Representative conducts referral assessments and makes determinations on program placement. This position also coordinates processes and ensures that contractual compliance is maintained.

Responsibilities:

• Conducts assessment of program applicants to determine placement into Boys Town; coordinates the transfer and placement of participants within the Boys Town Continuum.
• Evaluates referrals, applications, and individuals seeking acceptance to Boys Town, including researching social histories and backgrounds for each applicant to determine eligibility; makes recommendations on placement and care and communicates potential placements to appropriate staff.
• Coordinates pre-admission interviews with youth, parents, agencies, and court personnel. Advises, counsels, and coordinates the completion of the admissions process with agencies, courts, and parents.
• Communicates in a timely fashion acceptance, rejection, or need for information for all new applications to referral sources.
• Manages admission waitlists and actively communicates with contracting agencies and participants on anticipated intake date.
• Completes initial intake and all intake processes for all participants.
• Develops and maintains positive relationships with various referral sources including referral agencies, contract agencies, courts, and private referral sources.
• Tracks the admissions process via the National Database and other databases.
• Initiates and coordinates the completion of all contractual and financial agreements regarding participant placement, and provides advice on solutions for families and children.
• Services contractual relationships and maintains compliance with local, state, and federal agency guidelines regarding the placement of youth.
• Establishes positive relationships with referral sources to ensure that Boys Town is the agency of choice for placement of their children.
• Assists each referring organization with fulfilling their placement needs.
• Assures program compliance with all terms and conditions defined in contracts with participant placement agencies.
• Monitors legislation, administrative rule making, and judicial proceedings that may impact service to the youth.
• Attends workshops and conferences as needed.
• Serves as a role model in carrying out the Father Flanagan's Boys' Home mission.
• Directs all activities towards the fulfillment of the Boys Town mission
• Directs all actions to reflect the values and principles of Boys Town
• Establishes and maintains an environment that encourages teamwork, collaboration, and ethical behavior
• Maintains regular, reliable and predictable attendance
• Supports other members of the management team and their work

Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization

Skills:

• Knowledge of regulatory requirements pertaining to youth care.
• Skilled at transferring cultural knowledge and experience into an integrated approach to communicating, interacting, and building relationships with families and youth.
• High level of professionalism and interpersonal skills.
• Strong computer skills in Microsoft Office, including PowerPoint, Excel, and Word.
• Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
• Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
• Ability to quickly make decisions in sensitive and sometimes critical areas and present decisions to appropriate individuals.
• Ability to adapt responses to situations while maintaining procedural and regulatory integrity.
• Strong knowledge of Boys Town Model.

Required Qualifications:

• Bachelor's degree or equivalent, preferably in a Social Services field.
• 1 to 2 years of relevant experience; experience with agency contracts, managed care, and Medicaid or insurance reimbursement is preferred.
• Knowledge and previous experience with the specific subset of youth and families served, based on area/contract of assignment, may be required. This could include familiarity with culture, tradition, customs, community practices, and diverse backgrounds.