Administrative Assistant Job at Lakeside Service Co Inc
Lakeside Service Co Inc Brighton, MI 48114
We are looking for a customer-oriented service representative to join the Lakeside Team. A Maintenance Coordinator will act as a liaison between our technicians and clients, maintain the Maintenance Technicians daily schedules and the maintenance programs. Schedule return trips with customers when maintenance visits are due. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times
Primary Responsibilities
- Take incoming customer calls.
- Schedule and coordinate all service calls as calls are received.
- Post maintenance billing
- Maintain the maintenance schedule.
- Forecast maintenance workload for 2 – 3 months out
- Follow up on all pending maintenance visits utilizing the pending work log.
- Handle proposals for and renewal of maintenance agreements.
- Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, etc.)
- Build and type service contract proposals for commercial customers.
- Order parts for maintenance visits
- Happy calls / customer surveys.
- Other duties as assigned
Skills
- Advanced customer service skills.
- Ability to multi-task
- Organized
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended but not required
- Computer skills
- High school diploma or general education degree (GED)
- Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus pay
- Commission pay
Education:
- High school or equivalent (Required)
Work Location: In person
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