Position Title: Administrative Assistant

Position Type: Hybrid position in Billerica, MA

Looking for someone to come in on Monday, Wednesday, and Thursday but we are open to being flexible here. Ideally this person would come in 2 days for in person and 1 day at home.

Please submit the tests requested at the bottom of this description to be considered.

Well-established mental health clinic with a solid reputation in the Greater Boston Area is looking for an excellent Administrative Assistant to assist our Client Care Coordinator. We’re looking for a dynamic, hard-working person who can do a wide variety of tasks for our team.

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Who IS the right person? This person has a balanced personality with a good sense of humor, great work ethic, good phone/email etiquette, and excellent attention to detail. They have a natural ability to ‘sell’ good mental health care to prospective clients because many times people will put off helping themselves so this person must be willing to learn about mental health inside and out.

They will have the following responsibilities:

• Answer incoming calls
• Return calls
• Email handling
• Triage client issues
• Retention/sales of clients and prospective clients
• Make clients feel valued, comfortable, and appreciated
• Retain and persuade clients to complete or come in for treatment (sales but not sales, just really good customer service!)
• Booking clients and keeping the schedule full with Simple Practice
• New client intake

When you send in your cover letter, please address it to the Pink Baby Elephant.

Requirements:

• Good memory for client base
• Doesn’t mind interacting with people who need a lot of support due to emotionality such as multiple reminders and repeating instructions
• Comfortable talking to others about their personal lives
• Understands that it’s important to connect to the clients (that makes it easier for them to connect the right clients to the right therapist)
• Good interpersonal boundaries (warm and supportive but firm and doesn’t feel guilty about enforcing a policy)
• Good with technology (advanced skills like HTML is a plus)
• 45+ WPM
• Excellent written and verbal communication
• Able to multitask
• Good at anticipating what needs to be done… and DOES IT
• Great problem solving skills
• Perfect attention to detail
• Great work ethic
• Good to fair emotional intelligence
• Flexible
• Good at creating and altering systems as well as automation of tasks
• Smartphone
• Laptop
• Stable high-speed internet connection

https://www.123test.com/disc-personality-test/ - Send a screenshot of the pie chart for this one. Sending the URL won't work.

https://personalitymax.com/personality-test/ - Send the free pdf report for this, don't pay for this report. Alternatively you can click share and get the URL for your report and send that. There are ads on the page that go to other websites so if you are asked to pay at any point go back to the URL listed above and look again carefully. You should always be on the personalitymax website for this test. Thanks!

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• No nights
• No weekends

COVID-19 considerations:
this is a remote only position

Experience:

• Customer service: 2 years (Preferred)

Work Location: Hybrid remote in Billerica, MA 01821

Please Note :
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