Come be a part of our front of house staff and experience fine dining like never before.

At Triple Creek Ranch we are looking for hard-working, reliable, and detailed-oriented individuals that want to be a part of an amazing team.

This job consists of constantly moving around the lodge and helping guests with meals.

Here at Triple Creek Ranch, we want to make guests feel like they are in a Montana getaway and want our employees to help us give that experience to them. We want qualified candidates who enjoy a fast-paced work environment and paying attention to the small things to make guests overall experiences more enjoyable.

Benefits: Employee Assistance Program (all employees), Medical Coverage (full-time employees), Supplementary Benefits: Dental, Vision, Accident, etc. (full-time year-round employees)

Job Summary

The Wine Steward is responsible for creating a comfortable yet upscale experience for guests of Triple Creek Ranch. This position is responsible for all aspects of wine and beverage service in the dining room including ambiance, cocktail/beer/wine/non-alcoholic beverage service, as well as food service under the direction of the Wine Manager.

Minimum Required Qualifications

The person in this position needs to:

• Constantly move about the dining room.
• Frequently use hands to open and pour wine.
• Occasionally use cleaning equipment to wipe, scrub and polish.
• Frequently ascend and descend stairs when moving between the dining room and the rooftop lounge or storage areas on the main floor.
• Occasionally positions self to reach items in lower cabinets, on lower shelves and in beverage closet.
• Frequently communicates with guests regarding drink selections and other ranch information, guest requests or concerns to the Food & Beverage Director, Wine & Spirits Director or other appropriate departments.
• Occasionally lift and carry boxes, equipment and other items weighing upwards of 30 lbs.
• Must possess an alcohol server certification valid in the state of MT, or obtain one within 60 days of hire.
• Minimum introductory exam through the Court of Master Sommelier, studying for the exam or other relevant certification body.

Essential Functions

• Create a positive and energetic environment that supports the delivery of an exceptional guest experience while upholding the highest level of TCR and Relais & Châteaux standards.
• Maintain the extraordinary five star TCR image and resort appearance including all service, cleanliness, and appearance standards.
• Must adhere to TC Ranch alcohol policy, creating a space where guests can enjoy themselves, but not be overserved.
• Never serve minors alcoholic beverages.
• Sell wine and spirits.
• Approach guests table side and offer services in a polite and open manner.
• Ability to accurately describe, recommend and serve beverages of the world.
• Keep a full-time presence on the floor to refill wines and beverages and to answer questions.
• Ability to help service staff take orders, deliver food and deliver beverages as needed.
• Responsible for upkeep of wine lists and identifying any mistakes on the list.
• Learn about the various wine, beer and cocktails that are offered.
• Assist Wine Manager with inventory controls and par levels related to beverages, including but not limited to: beer, spirits, wine and non-alcoholic beverages.
• Assist with beverage training of service staff.
• Must know food items and be able to articulate flavors, types and give detailed descriptions.
• Be aware of guest dietaries and pay special attention to all menu items that could be problematic.
• Report any guest complaints immediately to the Service Manager or lead server in manager’s absence.
• Once Wine Steward’s closing side-work is completed, help with closing duties in back of house.
• Self-motivate to perform cleaning tasks and stay busy once side work is done.
• Always conduct yourself in a professional manner with guests and other employees.
• Adhere to company and department dress code.
• Follow all safety and food handling procedures properly.
• Adhere to all federal, state and local alcohol serving laws.
• Perform any other job related duties as assigned.

Job Classification

• This is a non-exempt position under the Fair Labor Standards Act (FLSA).

Disclaimer

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, TCR reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.