Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.65 billion in revenue with more than 2,200 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite’s philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few.

We have been rated a “Fastest Growing Companies” by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking detail oriented, highly motivated professional that have 1-2 years’ experience with an HPBX and call flow design position that can deal professionally with customers and internal teams.

This individual will be supervising a team that works HPBX orders, design call flows, and trains on our VoIP portals accurately and in a timely fashion.

Duties and Responsibilities:

• Work with Customers on orders when needed.
• Work closely with Sales and Client Service team to facilitate orders.
• Assign work out to team members daily.
• Coaching and training reps.
• Be escalations contact for external and internal parties.
• Assist in Customer trainings for large projects and when needed to assist team.
• Hold weekly 1-1s with every member of team.
• First level of contact for personnel issues.
• Work closely with other VoIP Supervisors to ensure seamless ordering process.
• Achieve departmental and specific team goals as set by management.

Required Qualifications:

• Experience with Metaview Web and CommPortal.
• Experience with internal portals such as WOM, CS, TED, and carrier portals.
• Ability to delegate work to representatives on your team.
• Ability to handle escalations and prioritize accordingly.
• High-level understanding of VoIP and Telephony skills including, but not limited to SIP and SAS traces.
• 3-4 years of telecommunications experience.
• 1-2 years of call flow design experience.

Preferred Qualifications:

• 1 year of supervisor experience.
• Proficient with Microsoft Office products, Word, Excel, Outlook.
• Excellent multitasking ability.
• Strong organizational skills.
• Strong verbal and written communication skills.
• Excellent time management skills.
• Critical thinking and problem-solving skills.
• CompTia Network +