JOB SUMMARY: This is a support position with primary responsibility to provide parent-child supervised visitations to include general parenting support and coaching.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Coordinates and executes parents-child visitations as in an efficient and timely manner.

• Provide Status Reports regarding progress or barriers to parent-child visitations,

• Assists families in the identification and procurement of necessary community service resources, including housing, day care, employment training, and parenting supports.

• Assists Family Care Managers in the delivery of program services, including procurement of photographs, birth verifications, and fingerprints of children.

• Maintain records and program documentation for families receiving services.

• Participates in Family Support Worker staff meetings as scheduled by immediate supervisor.

• Make presentations during All Staff Meetings regarding Visitation Coaching services and practices.

• Attends and actively participates in Family Support Worker Meetings and Family Care Management All Staff Meetings as scheduled.

• Conduct VIP (Visitation Interaction Program) visitations between children and an identified adult. The Visitation Coach administers the AAPI, completes pre- and post-visitation forms, and providing coaching as a part of the VIP program.

• Establishes and maintains an exemplary customer service standard in the delivery of services to children, families, community providers and other staff.
• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers
• Willingness to abide by the company’s published rules and regulations
• Any other duties as assigned by Leadership

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
• • Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
  • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
  • • Age Specific: Interventions, Knowledge, Developmental Stages, Enhancement of Family Involvement
    • Basis Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
    • Personal Effectiveness: Communication, Interpersonal Skills, Self-Management
    • Organizational/Management: Compliance, CQI Commitment, Management of Information, Organizational Participation, Safety
    • Performance Specific: Assessment, Crisis Management, Customer Focus, Empowerment/Advocacy, Medication Issues, Psychosocial Interventions
• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
• • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
• • Resourcefulness: Securing and deploying resources effectively and efficiently.
  • Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
• • Drives Results: Consistently achieving results, even under tough circumstances.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

ESSENTIAL SKILLS:

• Abide by core values and mission statement of the agency
• Excellent computer skills (Microsoft Office Suite)
• Knowledge of basic office equipment
• Excellent interpersonal and communication skills (verbal and written)
• General Office equipment such as phone, scanner, copier, computer, etc
• Ability to occasionally work a flexible schedule, including evenings and weekends
• Experience identifying and communicating with resources and community partners
• Experience completing referrals and tracking until implementation

EDUCATION & EXPERIENCE:

• Education: High School Diploma or General Education Degree (GED). Associates degree and one year experience in the human services field preferred.
• Experience: 6 months to 1 year of experience required

• Driving Requirements:

o Must be Over the age of 21 required

o Minimum of 5-years driving experience required

o Possess a Valid FL Driver’s license (within 30 days of hire if currently do not possess)

o Possess a continuously valid US Driver’s license for the past three years, from date of issue required

o Safe Driving record required

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.