VIP Service Reps Job at Margaritaville Resort Casino
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! WE LOVE OUR WORK.:
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
General Accountabilities:
Observes, identifies, approaches, and solicits the casino guest whose business we would like to retain.- Assists in ensuring accurate rating and monitoring of a guest’s gaming activity.
- Assists the casino guest in obtaining a Players’ Club card.
- Updates a guest’s account with current information as necessary.
- Researches any guest inquiry, follows through, and communicates to guest with successful results.
- instructs all casino guests on the importance of using their Players’ Club card.
- Utilizes the casino player tracking systems and other information sources to identify quality players and to follow up on results.
- Assists the casino guest with dinner and other reservations as needed.
- Arranges transportation for qualified casino guests when necessary.
- Locates and directs floor persons and cocktail staff to those guests requiring these services.
- Extends complimentaries to the casino guest, according to comp policy.
- Responsible for referring patrons to ViP events sponsored by the Casino Host department.
- Represents the Margaritaville Resort Casino in a professional and friendly manner with guests and co-workers.
- Participates in telemarketing and direct mail campaigns targeting guests for ViP event invitation, inactivity, and general customer maintenance.
- Maintains adequate communication with the Casino Marketing Manager regarding work-related activities, guest needs, and issues affecting the Host process.
- Communicates any problem to management using the chain of command in a timely manner.
- Communicates to management any unusual or extreme player patterns or activity.
- Completes other duties as assigned in a timely and professional manner.
Qualifications:
A combination of experience or training will be considered. The preferred candidate will- Possess adequate casino experience.
- Possess a positive attitude and be dedicated to exceptional guest service.
- Be well-groomed and neat in appearance.
- Possess excellent communication skills.
- Be self-motivated and possess the ability to work without direct or constant supervision.
- Be available to work day, swing, or grave shift, weekends, holidays, special events, and any overtime that may be necessary.
- Basic computer skills, including Microsoft Excel & Word, and the ability to learn the Casino Player Tracking Systems.
- Able to present information in a clear, concise manner. - Great guest service skills.
- Two or more years of related casino experience and/or training or equivalent combination of education and experience in Gaming, Hospitality, or Travel.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
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