Job Title: Clinical StaffTrainer Job Status: Full-time

Schedule: Up to 40 hrs/week Supervisor: HOM

Job Purpose:

Are you looking for a career opportunity that provides growth, a positive culture, and mission focused work? Look no further, we are currently looking to add a Clinical Staff Trainer to our growing veterinary hospital in Plano!

The ideal candidate will be someone who models servanthood, is a good communicator, a creative thinker, and a go-getter! The ability to work in a collaborative environment with the ability to partner, coach, and advise is a must.

The mission of Emergency Animal Hospital of Collin County is to provide a total pet health care environment with superior customer service, ensuring that the needs of pets, clients and referring veterinarians are met. Compassionate medicine is so much more than a job for our veterinarians and staff. They are dedicated, heart and soul, to every pet's well-being and longevity that comes into their care. Learn more at www.eahcc.com

Emergency Animal Hospital of Collin County is partnered with National Veterinary Associates-Compassion-First (NVA C-F), a community of more than 100 specialty and emergency hospitals across North America driven by the spirit of collaboration and focused on empowering the advancement of veterinary medicine at the local hospital level. NVA Compassion-First is the trusted partner of hospital teams who are looking for more—more resources to advance their medicine, a greater sense of belonging, and increased opportunities to care for their patients, clients, and people. Learn more at NVACompassionFirst.com#NVA-CF

Duties & Responsibilities:

Assess current capabilities of the Technician Team using a tiered skill level format.

Serve as a resource and Subject Matter Expert to Technicians as it relates to training.

Flexibility with schedule to adapt to the training needs of the nursing staff, with availability to move onto any shift, hours or days that require employee training or mentoring.

Serve as a resource for revision of curriculum and material selection.

Develops a plan to systematically train the staff for increased capabilities.

Leverage resources and expertise provided by the NVA C-F Veterinary Nursing Development (VND) team.

Utilizes VetBloom to enhance training and provide tracking of modules completed.

Works directly with Lead Technicians/Mentors on leadership skills, communication, and operational efficiency on their shifts.

Establishes goals and provides feedback to HOM/MD.

Acts as the EAHCC liaison to local veterinary technician schools to increase candidate flow and community awareness.

Establish and maintain working relationships with Veterinarian Technician faculty at local community colleges.

Coordinates with HOM on required checklists to improve shift efficiency, requirements, and standards of pet care.

Works with Marketing Manager to schedule/arrange lunch and learns for staff and external RDVMs and opportunities.

Champions CE modules, administer and grade examinations and tracks participation.

Ensure that necessary equipment, materials and supplies are available for all learning events/activities.

Provide teaching in a variety of modalities including written, oral, and demonstration.

Supervise all hands-on demonstrations/exercises to closely monitor Technician progress, provide feedback (both by verbally and physically), and assess results.

Understand and uphold EAHCC Mission, Vision, and Core Values

Be willing to receive constructive feedback and modify leadership style as needed for growth in the position. Avoid defensive behaviors or aggressive behaviors.

20. Aide in observational interviews to assess applicants prior to potential employment

21. Connect with new employees heavily within their first 2 weeks of employment to assess skill set, communication style, learning styles/opportunities and past experiences. Relay this information to Education Coordinator and Supervisor through shared google doc and in meetings.

22. Aide in biweekly onboarding meetings for new employees as needed

23. Provide feedback for 60-day review to HOM

Personal Characteristics:

A good command of written and oral English.

Ability to communicate clearly, verbally, nonverbally, and in writing, demonstrating appropriate grammar, vocabulary and word usage

Ability to interact effectively on an interpersonal level and work cooperatively with the DOO, HOMs, Technicians, and RDVMs.

An interest in working with and helping adult learners achieve success.

A professional appearance and attitude toward work that serves as a model to Technicians.

Communications:

Conveys verbal, written and electronic communications in a positive, productive, and professional manner at all times regardless of audience.

Communications are thorough, efficient, and accurate at all times.

Communications are appropriately and consistently documented according to hospital procedures.

Maintain confidentiality of all discussions that occur during employee assessments, training plans, compensation, HR issues and discussions during meetings

Teamwork: defined as “Cooperative effort by the members of a group to achieve a common goal and/or outcome.”

Participates in a positive manner in all group sizes.

Refrains from participating in gossip.

Supports team members by assisting other areas, is receptive to feedback and suggestions.

Engages in active problem-solving vs. problem-identifying.

Makes suggestions related to client/patient service improvements and hospital efficiency.

Equipment Knowledge:

Standard veterinary hospital office equipment – multi-line phone system, fax machine, copier, credit card machines and computers.

Knowledge/Skills:

Demonstrate a good knowledge of subject matter through a minimum of three (3) years’ experience, or a combination of five (5) years’ experience and education in the area of instruction

Possess current/active LVT (Licensed Veterinarian Technician)

Know the requirements of the job for which students are training

Know vocabulary of education and terminology used in the veterinary field

Experience in teaching or training employees desirable

Physical:

Able to stand, sit or bend for extended periods of time.

Able to type, write and verbally converse for extended periods of time.

Able to work the posted schedule.

Able to be flexible and work beyond posted schedule if necessary; able to pick up additional shifts when requested or necessary.

This job may require minimal routine travel of varying distances to the regular assigned work locations.

What we offer:

Competitive wage rate

Access to a network of resources

Paid Time Off (Vacation/Sick)

401K with Annual Employer Match

Employer-sponsored Health and benefits including Medical, Dental, Vision, and many more

Employee Discount

Continuing Education assistance provided to maintain personal licensure

Cutting edge veterinary technology

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Work Location: Hybrid remote in Plano, TX 75025

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