Veterinary Client Service Representative Job at Town & Country Animal Hospital
Town & Country Animal Hospital (T&CAH) is seeking a caring individual to provide EXCELLENT customer service to our clients in the front desk area of our veterinary hospital.
General Description of Position:
Duties include but are not limited to, representing the practice with professionalism, courtesy, and a positive attitude; greeting clients, patients, and visitors; answering and handling a multi-line telephone system, promoting practice services and products, scheduling appointments and preparing patient records; billing out customers and maintain all retail and waiting areas clean and organized at all times during regular business hours; assisting clients with animals, children, and packages as necessary. Lifting of animals weighing up to 50 lbs. and standing for long periods of time are required for the job. This job requires working weekends, evenings and holidays.
Key Competencies:
- Verbal and written communication skills (English/Spanish)
- Professional personal presentation
- Client service orientation
- Information management
- Organizing and planning
- Attention to detail
- Initiative
- Reliability
- Stress tolerance
Requirements:
Able to read, write, speak, and understand English and Spanish well. Must be able to speak in an articulate manner with a pleasant telephone voice. Able to operate computer system and software in Microsoft Windows environment and be familiar with internet browsing, word-processing software and e-mail system. Able to apply basic math skills to count money, make change, invoicing and more. Superior knowledge of Windows computer system, fax machine, copier, credit-card processor, cash register, printers, and other office equipment. Must be familiar with veterinary medical terminology and veterinary retail products such as diets and parasite preventatives. A minimum high school certificate required and or GED. Associate Degree preferred.
Benefits: Health, Dental, CE, Uniform allowance, Pet benefits, Vacation and more
Job Types: Full-time, Part-time
Pay: $31,500.00 - $35,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Work Location: In person
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