Designation: Lead/ Sr Researcher
Preferred work exp: 3-5 years
Location: Remote (US)
Role Description:
Conduct research and convey actionable strategic insights to our clients and their end customers.
Key Responsibilites:
- Research user groups, audit websites, test prototypes, and educate clients in user research best practices
- Design protocols and conduct user research including in-depth interviews, remote unmoderated studies, diary studies, and translating them into reporting of actionable insights, next steps, and opportunities for growth as well as various user research artifacts such as user flows, journey maps, personas, storyboards
- Planning and conducting user research, usability testing, and heuristic analysis with special attention to accessibility and inclusive research practices
- Facilitate the client’s product vision by researching and usability testing experiences for digital products. Guide the customer on the appropriate research strategy to address their business objectives
Qualifications/Certifications
- Master’s in Human-Computer Interactions, Human Factors, User Research, or Psychology
What are we looking for?
- 5 years of relevant experience consulting in the user research space using research techniques and methodologies
- Experience in customer-facing roles in enterprise-level organizations, working with digital agencies, and/or consulting firms conducting hands-on user research
- Experience developing approaches for complex user research problem spaces
- Proficient in both qualitative and quantitative methodologies
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