Urgent Customer Service Representative-Michigan Job at THE HIRD LLC
Primary Responsibilities:
Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquiries in a timely and professional manner
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient with our tools
QUALIFICATION REQUIREMENTS:
High school diploma OR GED equivalent
1+ years of customer service experience OR experience in a medical office, health care, call center OR office setting analyzing and solving customer problems
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Ability to work an 8-hour shift between the hours of 8 AM and 10 PM (CST) Monday through Saturday
Preferred Qualification:
Prior healthcare experience
Knowledge of billing/finance and eligibility processes, practices, and concepts
Proficient conflict management skills including the ability to resolve stressful situations
Job Types: Full-time, Contract
Salary: $15.00 per hour
Benefits:
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
- Healthcare: 1 year (Required)
Work Location: Remote
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