Tower Agent (Global Cleanliness) - JFK Job at Delta
United States, New York, New York
Glbl Cleanliness Standards & Performance
19-Dec-2022
Ref #: 18889
LinkedIn Tag: #LI-LR3
How you'll help us Keep Climbing (overview & key responsibilities)
- Vision: Deliver world-class service to all customers.
- Mission: Make every customer feel like the most valued person.
This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!).
The starting pay is $20.79 per hour. Additional pay increases occur regularly through 10.5 years to the current max of $35.33 per hour.
Summary of responsibilities (not comprehensive of all tasks):
- Assigns cabin servicing activities to contracted cabin service groups.
- Monitors the operation in partnership with other lines of business and adjusts the necessary resources to accomplish required cabin services as circumstances change.
- Uses radio, phone, and/or computer dispatching tools to ensure proper information and data is relayed.
- Manages all flights related to cabin servicing requirements, including delayed departure time assignments, coordinates service call backs, and communicates the current state of the flight to appropriate personnel.
- Practices safety-conscious behaviors in all operational processes and procedures.
What you need to succeed (minimum qualifications)
- Demonstrates that privacy is a priority when handling personal data.
- Embraces diverse people, thinking, and styles.
- Consistently makes safety and security, of self and others, the priority.
- Must be at least 18 years of age.
- High School diploma, GED, or High School Equivalency.
- Should be proficient in communication skills: verbal, written, and listening; strong interpersonal, problem-solving, and decision-making skills are preferred.
- Must be able to type a minimum of 30 WPM.
- Should have strong analytical, organizational, and administrative skills.
- Should be a self-starter and able to manage multiple tasks simultaneously.
- Must be willing to work rotating shifts, including overnights and days off.
- Must possess a strong customer service orientation.
- Critical thinking and problem-solving skills are required for effective service.
- Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
- Knowledge of OSS and RES automation systems is preferred.
- Operational experience in Airport Customer Service (passenger service and ground operations) or Cabin Services is preferred.
- Previous experience in a dispatch-related role is preferred.
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