Youth Homes is looking for a part-time Retail Sales Representative to join our family to ensure best in-class experiences for our customers who shop at our Thrift Store to support our Youth Homes Mission. At Youth Homes we empower current and former foster youth, young adults with complex behavioral health challenges, and under-resourced children at risk of entering the foster care system. We are fiercely committed to creating opportunities for youth to process and heal from trauma, develop self-sufficiency and confidence, build supportive networks, and create healthy, safe, and meaningful lives.
Youth and their families served by Youth Homes are encouraged to shop at the store for free - a vital support for many under-served families. The Thrift Shop is beautifully appointed and sells gently used clothing, jewelry, accessories, housewares, decor, and books. We are committed to building a culture of inclusivity, belonging, and safety. We believe that we must foster a workplace that represents people from all walks of life. We strive to have a workforce representing people from all identities, backgrounds, experiences, abilities, and perspectives. Our diversity, equity, and inclusion efforts are grounded in employee support, education & advocacy of culturally informed care and ingrained in our hiring process.
General Position Summary:
Under supervision of the Community Outreach and Engagement Director, the Retail Sales Representative will open or close the store, greet customers enthusiastically, determine their needs, recommend products based on those needs, and will be responsible to bag or package purchases. This position will explain the benefits and answer questions related to the merchandise, and must have an excellent working knowledge of current promotions and sales, payment and exchange policies, and security practices. The Retail Sales Representative will process payments, open or close cash registers, including counting the till, charge slips, and exchange vouchers. This position will monitor the daily cash intake and credit payments, and follow procedures for correct handling of cash deposits and reconciliation of daily sales.
How this position will make an impact:

• Greets and interacts with customers.
• Provides excellent customer service.
• Consults with customers to understand their needs and preferences related to merchandise.
• Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.
• Answers customer’s questions about merchandise.
• Assists customers with purchase decisions.
• Collects payment using the store point of sale system.
• Processes returns and exchanges.
• Performs other duties as assigned.

Required Competencies:

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to operate and learn the store’s point of sale (POS) system.
• Enthusiasm for the thrifting culture
• Mission driven and eagerness to make a difference

Minimum Qualifications:

• High school diploma or equivalent preferred.
• Previous retail experience preferred.

Other Requirements:

• Must pass all mandated security clearances, prior to employment.
• Must pass a health and drug screening, prior to employment.
• Must meet all training and agency compliance requirements for this position.
• Must be available to work weekends
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly frequently lifting and/or moves up to 20 pounds. The ability to safely climb step ladders while carrying 10 pounds and move safely over uneven terrain or in storeroom confined spaces. The employee frequently is required to stand; walk; sit; move quickly/run; use hands, handle, or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and taste and smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Equal Opportunity Employer:
Youth Homes is an equal opportunity employer.

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Job Type: Part-time

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