Telecommunicator I Job at Lakeland Regional Health
Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No
Work Schedule: M-F with Rotating Weekends/Holidays
Work Hours per Biweekly Pay Period: 80
Shift Time: First and Second Shifts available/ 6:00 am - 2:30 pm and 2:00 pm - 10:30 pm
Position Summary
Summary:
The Telecommunicator position works in our Medical Contact Center and quickly answers a high volume of emergency and nonemergency calls. The team also delivers consultations to providers, maintains provider and on-call team schedules, pages staff, and performs other duties as assigned. This position requires you interact in a positive and cooperative manner with your co-workers, respond in a professional manner to all callers, work as a team, and function under intense pressure.
Position Details
Standard Work Duties: Telecommunicator I
- Provides exceptional customer service by answering calls with speed and courtesy. Completes call in an efficient manner.
- Ensures that messages are clear, complete, accurate, and delivered in a timely and prompt manner.
- Ensures that call changes are loaded promptly.
- Responds to and announce STAT and Emergency calls and situations with speed and accuracy.
- Responds to adverse customer situations in a calm and professional manner.
- Immediately notifies department leadership of any equipment malfunctions, procedural violations or personnel issues.
- Collaborates and communicates effectively with all team members.
- Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives.
- Provides relief coverage for PBX side.
- Performs other duties as assigned.
Candidate must possess the ability to:
- Speak clearly and comprehend
- Concentrate under stress
- Coordinate a number of activities at the same time under stress
- Respond quickly with little notice in the event of an emergency or unexpected staffing shortage
- Maintain confidentiality
- Represent Lakeland Regional Health with a positive, professional image
- Read and write English
- Communicate effectively orally and in writing with a wide variety of people under stressful conditions
- React quickly, calmly and with good judgment during emergency and non-emergency situations
- Operate a computer and phone system
- Process calls according to the department SOP
Demonstrate a keyboarding proficiency of 35 wpm with minimal errors
Qualifications & Experience
Education:
Essential:
- High School or Equivalent
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