Under the direction of the management, the Technology Support Analyst serves as a liaison between Information Technology Services (ITS) and assigned college departments on matters related to technology support and planning. This position provides analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems. The Technology Support Analyst interacts with, and coordinates work assignments between, ITS teams and assigned departments. The Technology Support Analyst makes decisions based on independent judgment to resolve a range of complex technical problems. The incumbent provides technical support to customers in a professional manner and maintains goodwill, cooperation, and productive relationships throughout the College.

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

• Easily articulates the range and complexity of a large IT environment.
• Has strong project management experience.
• Familiar with many technology trends.
  
• Good experience creating documentation and can articulate what is needed for such documentation.
• Strong knowledge of Active Directory .
• Strong scripting and programming skills.
• Can describe the nature of teamwork in technical areas.
• Can articulate the value of diversity.
• Has strong knowledge of role.

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

Associate degree in computer related discipline. Relevant experience may substitute for the degree requirement on a year-for-year basis. Four or more years of work experience with automated systems in a complex network environment. Successful experience working in an end-user, customer facing role in a trouble-shooting capacity is required.

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave: (Pro-rated by FTE for Part-Time Employees)

• Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
• 8 hours of sick leave per month
• 24 hours of additional personal leave days per year
• 11 Paid holidays

View a complete list of PCC benefits.