Technical Writer, Technical Publications Job at Hawaiian Airlines, Inc.
At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
This position reports to the Senior Manager, Technical Publications and is responsible for authoring, editing, revision control, interface control and distribution of technical publications and aircraft manuals for all fleets and provides support to the overall health of Hawaiian Airlines’ Technical Publications Program.
Key Responsibilities
- Review and revise aircraft manuals to incorporate updates from Original
Equipment Manufacturer (OEM) scheduled revisions and maintain currency
with latest aircraft configuration changes. Includes documents such as Flight
Crew Operating Manuals (FCOMs), Quick Reference Handbooks (QRHs), etc.
- Facilitate documentation revisions and updates to ensure compliance with
Airworthiness requirements, Operations Engineering Bulletins, Service
Bulletins, etc., as required.
- Work closely with Company subject matter experts in the revision process for
Company manuals, forms, checklists, bulletins, training material and related
documentation.
- Author Company manuals, bulletins, and related documents in adherence with
Company policies, Federal regulations, and international aviation standards.
- Provide quality control within the revision process to ensure compliance and
alignment with Company standards.
- Maintain the Corporate Technical Publications distribution platform to ensure
strict adherence to documentation revision currency controls.
- Responsible for the electronic filing, version control, and archiving of of master
and working files.
- Distribute Company documents in electronic and paper formats as required.
- Maintain the currency of internal and external documentation in the Corporate
Technical Publications library.
- Maintain currency of libraries on board all Hawaiian Airlines aircraft.
- Maintain electronic manual tracking databases, including distribution and
tracking of manual revisions, and manual revision acknowledgment receipts.
- Assemble, package, prepare shipping, distribute, and file requests for manuals
and revisions.
- Facilitate Continuous improvement of departmental Work Instructions (WI’s)
and User Guides (UG’s).
- Other duties as assigned by the Senior Manager, Technical Publications.
Minimum Requirements
- Bachelor’s degree or a combination of education and relevant experience.
- 2-3 years of related work experience.
- Strong working knowledge of Adobe Framemaker structured document
development processes and procedures including template design
- Skilled with Adobe Acrobat and Microsoft Office tools (Word, PowerPoint,
Excel, etc.)
- Ability to accomplish tasks while demonstrating thorough concern for all areas
involved, no matter how small.
- Ability to set priorities, manage multiple projects, and balance work within the
team to ensure the technical publications needs of the operation are met.
- Possess the organization and communication skills required to work closely
with a wide-range of operational subject matter experts and achieve high
quality results.
- Must be able to possess an AOA badge.
**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
Preferred Qualifications
- Experience with a CFR Part 121 air carrier or military equivalent in the field of
aircraft Technical Publications, Quality Assurance, auditing, or engineering.
- Experience working with XML documentation.
- Experience with SharePoint and SmartSheet.
- Experience with Airbus Flight Ops Documentation Manager (FODM).
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. In 2022, the carrier topped Travel + Leisure’s 2022 World’s Best list as the No. 1 U.S. airline and was named Hawaiʻi's best employer by Forbes.
Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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