Technical Support Specialist Job at Tammy's Piggly Wiggly
Tammy's Piggly Wiggly Galena, IL 61036
We are looking for a service desk associate to manage all transactions with customers accurately and efficiently, as well as front-end operations in a fast-paced environment. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate and basic accounting skills.
We are looking for one daytime and one evening shift. You should be available to work weekends and holidays.
Responsibilities
- Manage transactions with customers using cash registers and assist cashiers as needed with price checks, transactions, and refunds requiring supervisory approval
- Answer telephones, transferring to different departments as needed
- Provide prompt responses to all questions
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Observe company policy in administering cash drawers, established amounts, cash pick ups, change orders, and register needs
- Observe accountability and accuracy of bookkeeping functions
- Assist in preparation and/or completion of daily book work balance sheets
- Inspect and monitor the sales floor for safety
- Assign tasks and monitor employees in the absence of a manager
- Make decisions using good and sensible judgement in the absence of a manager
- Monitor the video gaming area
Skills
- Work experience as a retail cashier or in a similar role in accounting
- Supervisory experience preferred
- Must be able to multi-task very well
- Basic PC knowledge
- Familiarity with electronic equipment, like cash register, POS, and accounting calculators
- Good math skills
- Strong communication and time management skills
- Customer satisfaction-oriented
- Must be able to stand and walk for long periods of time, and lift up to 50 pounds
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
To keep our cashiers as safe as possible, we have installed Plexi-glass barriers and provide face masks and sanitizer.
Work Location: In person
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