Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in the Treasure Valley. We are looking for a Technical Support Specialist to join the Marketing team. This position is based out of our Dealer Support Center in Meridian, Idaho.

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Overview
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Kendall Auto Group is seeking a Technical Support Specialist to collaborate with our team in the support of dealership personnel for our diverse group of car dealerships; including Acura, Audi, BMW, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Honda, Jeep, KIA, Mercedes-Benz, Lexus, Mazda, Porsche, RAM, Scion, Subaru, Toyota, and Volkswagen.

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Job Scope
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The primary responsibility of the QA/Technical Support Specialist is to proactively identify issues with our marketing and technology channels while providing support to dealerships for website and inventory issues:

• Handle incoming support calls, emails
• Inventory support
• Website support
• Solving on phone or creating tickets for follow up
• Identify and resolve inventory issues from DMS, IMS, and CMS
• Inventory reports
• Reynolds/Inventory Plus vehicles not removed
• Pricing not correct - MSRP
• Website QA testing (twice a month)
• Forms
• Phone number QA testing (once a month)
• Website/Vendor Audits

This is an entry level position giving you the opportunity to learn the automotive industry. The qualified candidate will have excellent written and verbal skill, can problem solve independently and must proficient with e-mail, Microsoft Word, Microsoft Excel, and other basic computer-based communication tools.

Working is performed indoors in an office environment. May spend entirety of work shift working with PCs and video display screens. Lifting and carrying occasionally up to 20lbs.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Idaho, Oregon, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. We offer eligible employees medical, dental, vision and life insurance, Paid Time Off, a 401(k) plan with company contributions, an entire family purchase plan and much more! If you are looking for a rewarding career, we would like to meet you and start something great!

To apply, please follow the link to our job board site.

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision