Technical Support Representative Job at Speedway LLC
Speedway’s Corporate Offices are hiring immediately!
A Technical Support Center Specialist provides technical troubleshooting by remotely connecting to equipment in stores and by accessing web-based applications; supports multiple pieces of hardware, networks, platforms and web-based applications; determines if the root cause of a problem is part or a combination of hardware, network or software related issues, and recommends and/or implements solutions.
Our benefits include:
- 401k plan
- Weekly paychecks and paid holidays
- Paid vacation and sick pay plans
- Coverage in medical, dental, life, and vision insurances eligible upon enrollment
- Tuition Reimbursement and Adoption Assistance
Education Requirements:
- Associate degree in Computer Networking or 2 years of related experience
- Specialized training in network communication, PC architecture and application support
Experience Requirements:
- Prior help desk experience preferred
Skill Requirements:
- Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices
- Knowledge of non-standard equipment that is not connected to the Speedway network
- Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made
- Ability to research and resolve issues
- Capable of working in a fast-paced environment
- Excellent verbal communication skills and the ability to explain technical information in layman’s terms
- Well organized with the ability to work under pressure and meet tight deadlines
- Excellent understanding of intra-department functions and operations
- Ability to perform repeated bending, standing and reaching
- Ability to occasionally lift up to 40 pounds
- Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department
Speedway LLC is an Equal Opportunity Employer and is committed to workplace diversity.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Overtime
- Weekend availability
Work Location: One location
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