Technical Support Representative Job at jmax resources llc
jmax resources llc Rocklin, CA
$27 an hour
We are hiring a Technical Service Representative with Competitive salary with great benefits! Prior experience in technical support, renewable energy, solar or electrical engineering fields a huge plus!!!
Responsibilities:
- Facilitates and coordinates incoming calls on the service technical support hotline and resolve customer issues and provide assistance to field technicians
- Provide technical training to internal personnel on products and assist with creating training materials
- Initiate tickets and documentation and dispatch to field service technicians
Qualifications:
- Associates degree required, four year degree in a technology related field is preferred
- Basic knowledge of electrical theory required
- Ability to communicate on the phone while taking detailed notes is required
- Prior experience in technical support, renewable energy, solar or electrical engineering fields is highly preferred
- Ability to work well with others and provide customer service
- Ability to work under stress and time pressure
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
- Excellent communication skills
Job Type: Full-time
Pay: $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Rocklin, CA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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