Technical Analyst II Job at Holstein Association USA
Holstein Association USA, Inc., the world’s largest dairy cattle breed organization, is a dynamic, innovative, growing organization located in Brattleboro, Vermont.
Job Purpose:
To ensure proper user support so as to drive accomplishment of business tasks. To apply technical expertise in one or more IT disciplines to support organizational needs.
Technical Support Responsibilities include:
- Train Help Desk personnel as needed
- Prioritize and schedule technical support needs to adhere to expected service levels
- Provide escalated user support as needed
- Provide on-call user support when necessary
- Analyze existing equipment and software to determine the need for patches, upgrades, and components to ensure an up-to-date system that is supportable
- Develop, discuss, and implement process improvements
- Maintain up-to-date knowledge and skills related to network and office technology
- Provide orientation and training to users as needed
- Ensure morning opening and batch runs processed as scheduled
- Run mid-day batches and print jobs
- Run special on-demand scripts
- Ensure scheduler remains running throughout the day for order processing
- AS or BS in Information Technology, Computer Science, or related equivalent, preferred
- 2+ years of related experience and/or training, or equivalent combination of education and experience
- Excellent communication skills (listening, verbal, written)
- Excellent Microsoft Office experience
- Excellent ability to diagnose and resolve computer technical problems
- Excellent understanding of computer systems, mobile devices and other tech products
- Flexibility for on-call availability is required
- Very strong attention to detail
- Very strong ability to present information in an understandable way and respond to questions from within and outside the organization
- Strong organizational skills
- Strong time-management skills
- Strong ability to prioritize work
- Strong ability to work creatively and analytically in a problem-solving environment
- Strong ability to collaborate with others
As a valued team member, you will receive a competitive wage and a great benefit package including medical and dental insurance, a retirement savings plan, and paid time off. All set in a pleasant, professional working atmosphere. If you meet these qualifications, please forward a cover letter, resume, and references.
Human Resources
Holstein Association USA, Inc.
1 Holstein Place, PO Box 808
Brattleboro, VT 05302-0808
employment@holstein.com
The Holstein Association is an Equal Opportunity Employer and as such, complies with all federal, state, and local laws prohibiting discrimination, actual or perceived, based on race, creed, color, age, religion, alienage or national origin, ancestry, citizenship status, sexual orientation, genetics, protected veteran status, gender identity or expression or any other characteristics protected by law.
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